Senior Assistant Vice President
Senior Assistant Vice President
Posted on :
28-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Essential Functions
Process Improvement Function:
- Leads high impact / significant process improvement and transformation projects using Lean DMAIC and other Six Sigma methodologies like DFSS etc. Develop a detailed project plan to monitor and track progress. Highlight risks and issues throughout the project lifecycle to respective business owner
- Proven experience of driving process transformation for contact center processes
- Manage multiple program areas in client area track delivery against program objectives and implement proposals to improve program services and efficiencies
- Highlights risks and issues throughout the project life cycle to respective business unit leader
- Leverage data/analysis to better understand customer contact needs & to optimize our support strategies to provide an unparalleled level of quality
- Support ongoing RFP/RFI from quality & process improvement perspective
- Facilitate and identify potential areas for improvement and actively participate in improvement initiatives and drive incremental improvements of the process starting from Migrations up to BAU state.
- Work closely with clients operations and analytics team to identify issues or bottlenecks within operations process and come up with strategic solution to increase efficiency and effectiveness of the process by sharing best practice driving standardization and drive onshore/ offshore improvement projects
- Execute businesswide initiatives define project plans assemble resources. Manage implementation activities and develop all processes associated with program rollout and ongoing support
- Provides innovative solutions mentor improvement projects; trains and coaches Green Belts and Black Belts on improvement projects.
- Responsible for developing process improvement strategy
- Conduct process diagnostics/ brainstorming sessions to identify the process improvement opportunities at client / engagement level planning and of projects and managing process improvement program
- Identifying Digital tool implementation point automation opportunities
- Support in process enhancement to ensure effectiveness and implement strategy to better customer experience
- Facilitate the sharing of best practices from within and outside the organization and implement them and drive performance benchmarking
- Active participation in client visits showcasing process transformation casestudies
Primary Internal Interactions
- Sr. Manager AVP VP SVP
- Sr. Manager AVP VP SVP Sales Leads Business Leads
- Analytics and Technology Teams (Technology App Service Delivery AA&R and ISG)
Primary External Interactions
Client for digital transformation and potential clients during RFP
Required Experience:
Chief
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
