Claims Handler -Third Party Property Damage

Claims Handler Third Party Property Damage

Salary:Depending on experience

Hours: 37.5 Hours (MondayFriday between 8am5:30pm)

Location: Leicester (Hybrid Working 1 day a week in the office)

Start Date: 16th of June

Welcome to Hastings Direct From our Group HR Director Pam Angel

Were a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. Weve made huge investments in our data and tech capabilities over the past few years along with nurturing our 4Cs culture. Were proud of the journey were on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers but we know theres even bigger opportunity out there. The fact youre now reading this job advert means weve tempted you to find out more about #lifeatHD we really hope you like what you see and youll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If youre excited about joining us and think you have some of what were looking for even if youre not 100 sure we would love to hear from you.

Role Purpose:
As a ThirdParty Property Damage Claims Handler youll play a crucial role in our claims team responsible for investigating and resolving thirdparty property damage claims. Youll utilize your expertise in liability assessments and negotiations to ensure fair and accurate settlements while maintaining excellent customer service.

Job Details

• Investigate and assess thirdparty property damage claims gathering relevant information and evidence.
• Liaise with external parties to negotiate and settle claims.
• Analyse policy documentation to determine coverage and applicability.
• Evaluate liability and quantum to determine accurate settlement amounts.
• Manage a caseload of claims while ensuring adherence to company guidelines and regulatory standards.
• Collaborate with internal teams to gather insights and share knowledge for continuous improvement.
• Keep accurate and uptodate records of claims activities using the companys systems.

Skills we would love you to have

• Prior experience in liability investigations and negotiations ideally within an insurance or legal context.
• Strong analytical skills to assess claims and determine liability and settlement amounts.
• Excellent communication and negotiation abilities with the capability to engage with external stakeholders professionally and empathetically.
• Exceptional organizational skills to manage multiple claims simultaneously while meeting deadlines.
• A proactive and selfmotivated approach to work with the ability to adapt to changing priorities.
• Proficiency in using computer systems and relevant software applications.
• A commitment to delivering exceptional customer service and representing our values.

The interview process

Our interview process involves the below:

• Recruiter screening call
• Virtual interview with hiring leader

As a Disability Confident employer were committed to ensuring our recruitment processes are fully inclusive what this means to you is if youre applying for a job with us youll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).

Regrettably we are unable to offer sponsorship for this role

Reward

Salary Attractive salary based on experience

Flexible Working We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail including days in the office and at home.

Competitive Bonus Scheme All colleagues are eligible for our annual 4Cs performance bonus which is usually paid in March. The scheme is based on Hastings performance against our business goals and your own personal performance.

Physical Wellbeing We like to help our colleagues take a proactive approach in keeping themselves well thats why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.

Financial Wellbeing As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost pension contribution match up to 10 we are proud to provide you with an AWARD WINNING package which includes discounts and cashback at everyday retailers and on our own products fee free independent mortgage advice and free access to financial wellbeing support.

Mental Wellbeing Programme At Hastings Direct we understand that mental health cannot not be scheduled thats why we have a range of support to help you keep yourself well. We have the thrive mental health app our colleague assistance programme available 24/7 our own inhouse mental health first aiders support groups and a dedicated team to make sure we are covering your needs.

Theres more! 25 days annual leave bank holidays with the option to buy or sell one of your contracted weeks access to private healthcare dental plans discounted health assessments cycle to work and tech schemes discounted and free onsite facilities social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits which involve committing to a 12month payment schedule are available as soon as you have completed your probationary period.

Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job well deliver good outcomes for every customer helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve

We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. Wetreat customerslike we want to be treated fairly respectfully and with their best interests at heart

At Hastings Direct were committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date: