MerchantCustomer Training Representative - Merchant Services
MerchantCustomer Training Representative - Merchant Services
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Salary Not Disclosed
1 Vacancy
Job Description
This is an INOFFICE role located at: 2601 Meachum Blvd. Fort Worth TX
WHO YOU ARE:
Do you find it rewarding to help others Do you enjoy teaching people Are you resourceful Do you have a technical curiosity and ability to want to learn understand
ABOUT US:
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RESPONSIBILITIES:
As a Merchant Training Representative you provide support to new Merchants. As the Merchant receives their product you contact them and assist them with Point of Sale (POS) device set up.
Contact and accept incoming calls from merchants and sales representatives to set up and download equipment
Train Merchants on equipment functions and ensure the equipment is operating correctly
Review orders to ensure mistakes are caught and resolved prior to completion
Create orders for new merchants requesting additional supplies and/or additional equipment or equipment swaps
Complete outgoing and incoming calls to/from merchants and sales representatives to set up download and train on equipment functions and ensure equipment is operating correctly
Handle escalated technical issues by providing an effective resolution
Track and report daily work items
Work multiple ticket queues and other department functions as needed
Maintain knowledge of current and new products as well as industry changes
BASIC QUALIFICATIONS:(Required)
High School Diploma/GED
2 years customer service and technical support experience
Prior call center environment delivering customer service and technical troubleshooting
Functional knowledge of Microsoft Outlook Word Excel and PowerPoint and PC literacy
Must be 18 years of age or older
PREFERRED QUALIFICATIONS:(Desired but not required)
Associates degree
Knowledge of credit card processing
Working knowledge of Point of Service (POS) equipment installation and operation
Bilingual (English/Spanish)
Ability to present complex technical information to a nontechnical audience
Compelling and articulate speaker in a variety of settings
Expert problemsolver
focus on quality
Excellent organizational skills
Excellent written communication
Understands technology and can grasp challenging technical issues
Benefits
In line with our commitment to employee wellbeing our total rewards benefits package is designed to support the physical financial and emotional health of our employees tailored to meet their unique and evolving needs. Our approach considers our employees whole selves ensuring they can thrive both in and outside of work. Here are some of the benefits we offer which may vary based on role location or hours worked:
Healthcare (Medical Dental Vision)
Paid Time Off Volunteer Time Off and Holidays
EmployerMatched Retirement Plan
Employee Stock Purchase Plan
ShortTerm and LongTerm Disability
Infertility Treatment Adoption and Surrogacy Assistance
Tuition Reimbursement
These benefits are designed to enhance the health protect the financial security and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race color creed religion disability sex age ethnic or national origin marital status sexual orientation gender identity or presentation pregnancy genetics veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employee selection process please direct your inquiries to .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
