Technology Director
Technology Director
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$ 160300 - 204300
1 Vacancy
Job Description
Overview
As Enterprise Mobility continues to build our teams to align with our vision to be the worlds best and most trusted mobility company we are excited to announce the opening of a position for a Technology Director!
ABOUT THE ROLE
The Technology Director will lead the Support Services Technology Department by overseeing a team responsible for complex engineering and analytical tasks across various technical areas within the telecom and contact center technologies including Amazon voice chat solutions and other communication platforms. This role will involve engineering implementation and operations as well as supporting Amazon voice chat integrations and tasks. The Technology Director will collaborate closely with Support Services departments across the company to provide business analysis project management implementation and consulting support for technologyrelated initiatives. Additionally the Technology Director will contribute to various projects providing insights and strategies to support both current and future project goals ensuring alignment with organizational needs and technology advancements.
This position will offer a hybrid work environment (minimum three days in office) in St. Louis MO and requires a regular onsite presence as needed at our Maryland Heights/Weldon Springs/and Clayton Corporate HQ campus and will require travel up to 5. The pay range for this position is $160300 $204300.
As an Enterprise Mobility team member we offer an excellent package with marketcompetitive pay comprehensive healthcare packages 401k matching & profit sharing schedule flexibility work from home opportunities paid time off and organizational growth potential.
We offer a robust Benefits Package including but not limited to:
- Paid Time Off
- Health Dental Vision insurance; Life Insurance; Prescription coverage (employees scheduled for 30 hours)
- Employee discounts on car rentals car purchases and much more!
- 401(k) retirement plan with company match and profit sharing
- Educational Assistance (full time 40 hours only)
Compensation decisions will be made based on factors that include but are not limited to experience education location and skill level.
ABOUT THE COMPANY
Enterprise Mobility Inc. is a leading provider of mobility solutions owning and operating theEnterprise RentACarNational Car RentalandAlamo Rent A Carbrands through its integrated global network ofindependent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental carsharing truck rental fleet management retail car sales as well as travel management and other transportation services to make travel easier and more convenient for customers.
Privately held by the Taylor family of St. Louis Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.1 million vehicles and accounted for nearly $35 billion in revenue through a network of more than 10000 fullystaffed neighborhood and airport rental locations in more than 90 countries and territories.
ABOUT THE TEAM
Enterprise Mobilitys Support Services team are responsible for Global Call Center Operations Replacement Rental Services Support Information Management Customer Service Metric Programs North American Roadside Assistance Sales Support Small Business Programs and Technical Support Helpdesks. This team consists of over 4000 customer service professionals support staff and management around the globe in 15 different countries with 70 million customer contacts handled annually.
Responsibilities
- Provide support and recommendations on groupwide technology to the Senior Vice President/General Manager and Group leaders
- Provide direction to the Group on business opportunities and risks as they relate to the technology in the Group
- Develop key relationships within Enterprise Mobility outside partners and other professionals to enable successful identification development and implementation of strategic solutions
- Successful manage relationships with outside vendors and various business partners
- Drive strategic initiatives and improving telecom infrastructure to meet business needs
- Manage largescale technology projects and the implementation of telecom solutions
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Five 5 years of experience in the telecommunications industry with a focus on technical roles such as network engineering telecommunications operations or technical project management required
- Five 5 years of management experience required
- Bachelors Degree required
- Must have a valid drivers license and cannot currently be on probation of any kind
- Must live in St. Louis MO or immediate surrounding area
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
PREFERRED
- Experience managing relationships with outside vendors/business partners preferred
- Solid knowledge of telecommunications technologies including network design protocols VoIP cloud communications 5G fiber optics and routing/switching technologies preferred
- Familiarity with network security data privacy regulations and disaster recovery planning preferred
- Understanding of cloud technologies and cloudbased telecom services including integration of new solutions like Amazon Web Services (AWS) for telecom solutions preferred
- Experience with contact center technologies including systems like Amazon Connect for voice chat ACD (Automatic Call Distribution) IVR (Interactive Voice Response) and CTI (Computer Telephony Integration) Certification preferred
- AWS Certified Solutions Architect or other AWS certifications if relevant to Amazon voice chat integration preferred
- Familiarity with industry regulations and standards (e.g. GDPR for telecom data etc. preferred
- Knowledge of emerging technologies in the telecom space such as 5G AIpowered call routing virtual assistants preferred
Required Experience:
Director
Employment Type
Full-Time
