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Manages all official communication channels within the Association including disseminating important information to residents responding to inquiries maintaining community updates and ensuring clear and consistent messaging across all platforms effectively.
Key Responsibilities:
Community Newsletters and Updates:
Monthly create and distribute informative newsletters to residents highlighting upcoming events club/group activities and Association business. Coordinate with current advertisers keeping ad content and contact information current.
Electronic Communications:
Create and distribute email communications via online and internal platforms as needed providing information regarding upcoming events meetings maintenance updates policy changes and important community announcements.
Community Calendar:
Provide uptodate calendars at community bulletin boards and amenities with information regarding reservations and activities.
Social Media Management:
Manage the HOAs social media presence to share relevant information engage with residents and address community concerns.
Correspondence Handling:
Respond promptly to resident inquiries complaints and requests for information either directly or by forwarding to the Community Association Manager.
Visual Communication:
Coordinate the creation and distribution of community signage notices and other visual communication materials as needed.
Reception:
Provide backup to the receptionist during breaks lunch hours and scheduled time off. Assist residents/homeowners by answering incoming calls and assisting walkins.
Excellent written and verbal communication skills.
Proficiency in various communication channels including email website management andsocial media platforms.
Strong organizational skills to manage multiple communication streams effectively.
Ability to draft clear and concise messaging.
Familiarity with HOA operations and relevant regulations
Experience in customer service or community relations is a plus.
Part-Time