Executive Customer Service and Projects
Executive Customer Service and Projects
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Salary Not Disclosed
1 Vacancy
Job Description
As the Executive (Customer Service & Projects) you will oversee the customer support and software project delivery teams. This role combines highlevel leadership with handson ensuring successful project implementation and exceptional service across key client accounts. You will play a vital role in aligning client expectations with internal delivery capabilities while driving operational excellence and innovation throughout the support and project teams.
Duties & Responsibilities
- Lead crossfunctional teams including program managers support desk business analysts and project delivery professionals.
- Develop and implement a strategic vision for customer service and project management functions.
- Foster a highperformance culture focused on client satisfaction operational efficiency and continuous improvement.
- Provide executive oversight on software projects ensuring delivery on time within scope and budget.
- Monitor project performance and proactively manage risks.
- Guide program planning and resource management to support successful outcomes.
- Serve as the senior point of contact for key client relationships.
- Drive client engagement strategies resolve complex issues and ensure customer needs are met.
- Support adoption of new software releases and ensure a seamless client experience.
- Mentor manage and grow a highperforming team.
- Drive recruitment onboarding and ongoing professional development.
- Set and review performance KPIs and champion a collaborative innovative work environment.
- Introduce new tools systems and processes that improve project delivery and customer support.
- Stay ahead of industry trends and apply best practices to internal operations.
Requirements
- 10 years of experience in customer service project/program management or software implementation within international supply chain logistics or related industries.
- At least 5 years in a senior leadership role.
- Strong knowledge of Agile Scrum and Waterfall project methodologies.
- Proven experience managing crossfunctional teams and delivering largescale software projects.
- A relevant tertiary qualification (e.g. IT Business Management Supply Chain); PMP/PgMP or similar certifications are highly advantageous.
- Excellent leadership communication and stakeholder management skills.
- Experience with ERP systems APIs and support technologies is a plus.
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If you have not had any response in two weeks please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles/positions.
For more information contact:
Reinie Du Preez
Senior Specialist Recruitment Consultant
Email:
Employment Type
Full-Time
