Talkzone Worker Part Time Early Help Burnley
Talkzone Worker Part Time Early Help Burnley
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Job Description
SalaryPer annum Pro Rata Permanent Part Time 29.6 hours per week Early Help Burnley
International Sponsorship this role isnotopento international sponsorship.
Talkzone worker x1 part time 29.6 Hours.
Children and Family Wellbeing Service (CFW) is part of Lancashire County Councils Education and Childrens Services. It offers early help and support to children young people aged 019yrs 25yrs for young people with special educational needs and disabilities) and their families across Lancashire.
Talkzone is CFWs dedicated virtual support service for children young people and their families. Talkzone offers support advice and guidance through a phoneline text service webchat email and social media platforms 365 days a year 2pm 10pm.
The successful candidate will join a shift rotation of 5 days in / 5 days off to meet the offer of a 365 days a year service.
Talkzone workers will undertake direct conversation with service users using the above digital/remote services and provide first line information advice and support as well as suggested signposting to a range of internal and external services which can respond to the identified needs. They will then record the summary of their inventions with individuals on the appropriate management information system.
Post holders will also undertake tasks to support the wider CFW teams in between the flow of incoming queries from service users.
Talkzone workers must be able to use judgment to shape their responses to service users enquiries quickly building rapport with contacts and responding positively to unforeseen issues which may emerge. They will seek guidance in acute situations including safeguarding concerns from Standby duty personnel in line with the policy and procedures in place.
The service is committed to minimising the impact of any disadvantage for Lancashire children by working with them their families and communities as early as possible enabling them to get the right support in the right way at the right time. The service responds as early as possible when a child young person or family needs support and this helps to prevent concerns escalating. Often Talkzone is the first point of contact for families and as such Talkzone workers need to be able to identify and offer the most appropriate support pathways.
Closing Date: 29th May 2025
Interview Date: 5th June 2025
If you are interested and want to ask any questions please phone:
This position is part time please note the salary quoted is full time equivalent the salary received will be paid on a prorata basis.
Please ensure you have uploaded and attached your supporting statement to evidence how you meet the criteria for the role. The panel may be unable to shortlist you for interview without this evidence.
The post you are applying for is covered by theRehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013. If successful you will be required to apply to the Disclosure and Barring Service (DBS) for a disclosure. Further information can be found on the Our Recruitment Process tab.
In return Lancashire County Council offers a range of benefits which can be found on LCC Vacancies website.
We reserve the right to close down a vacancy early before the closing date if we receive sufficient applications.
Job Description & Person Specification
Employment Type
Part-Time
