Workplace Experience Manager

Job Description

Location: Pune India Onsite

Are you a dynamic leader with a passion for creating exceptional workspaces and experiences Zendesk is seeking a Workplace Experience Manager to join our team in Pune India. In this pivotal role you will report directly to the Workplace Experience Manager for the APAC Region and will be responsible for shaping our new office space ensuring it reflects our commitment to innovation collaboration and employee wellbeing. As a key member of our team you will oversee daytoday operations foster strong relationships with stakeholders and lead initiatives that enhance the overall workplace experience.

Why Zendesk

Zendesk is on a mission to simplify the complexity of business making it easy for companies and customers to create meaningful connections. Our customer experience software unlocks the power of billions of interactions enabling businesses to build rich meaningful relationships with their customers.

More meaningful moments. Fewer Zoom calls.

Whats it like to work here Our offices reflect the global cities we call home featuring spaces for collaboration quiet work and events that foster community and creativity.

What Youll be Doing

Operations Management:

• Oversee the daytoday operations of our Pune office ensuring facilities are wellmaintained safe and aligned with Zendesk policies.

• Oversee the curation and of an in office employee experience and events program aligned with Zendesk standards and culture

• Build and nurture strong relationships with our landlord and building management teams to ensure smooth operations.

• Lead local projects including capital expenditure initiatives ensuring they meet organizational requirements and timelines.

• Act as a key liaison for regional business leaders providing timely and relevant information to enhance internal customer engagement.

• Actively participate in local site committee meetings and activities to drive site culture and belonging.

• Collaborate with the wider Workplace Experience team on global program development and facilitiesrelated initiatives.

• Partner with our Global Safety and Security team on employee health and safety matters ensuring compliance with local regulations.

Financial Oversight:

• Assist in the development and management of the sites operating expense and capital expenditure budget.

• Regularly review vendor contracts to ensure compliance with pricing agreements conducting competitive bidding as necessary.

• Oversee the Request for Proposals (RFPs) vendor management and governance processes.

• Collaborate closely with finance partners to manage budget forecasts accruals and pipelines ensuring financial accountability and transparency.

Team Leadership:

• Build manage and mentor a team of office support staff fostering a culture of collaboration innovation and excellence.

• Provide coaching and development opportunities to enhance team performance and engagement.

Job requirements:

• Education: Bachelors Degree in Hotel or Hospitality Management Facilities Management Business Administration or a related field. IFMA and/or CoreNet Global affiliations will be viewed favorably.

• Skills and Experience:

  • 5 years of experience in facility management or workplace experience roles.

  • Strong financial acumen with experience managing budgets and vendor relationships.

  • Excellent communication and interpersonal skills with the ability to engage and influence stakeholders at all levels.

  • Leadership experience with a focus on team development and employee engagement.

  • A proactive solutionsoriented mindset and the ability to thrive in a fastpaced environment.

  • Strong project management program management and organizational skills with a proven track record in implementing successful workplace initiatives.

  • Knowledge of relevant health safety and environmental regulations.

  • Strong understanding of modern workplace trends workplace technology tools and best practices.

Ready to Make an Impact

If youre excited about the opportunity to shape the workplace experience at Zendesk in Pune we want to hear from you! Apply now and help us create a thriving office environment where our team can excel.

#LIML12

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific inoffice schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any preemployment testing or otherwise participate in the employee selection process please send an email to with your specific accommodation request.