Manager Default Management
Manager Default Management
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Job Description
Haventree Bank is a private Canadian Schedule 1 bank specializing in alternative mortgage programs and insured GIC deposits. We help hardworking Canadians from coasttocoast achieve homeownership by offering flexible mortgage solutions. Our insured GIC deposits offer competitive rates and are available through a variety of wealth management platforms.
About Haventree Bank
Headquartered in Toronto Ontario Haventree Bank (Haventree) is a mission driven alternative mortgage lender. The name Haventree is representative of the banks mission to help its customers find a place of refuge and to lay down new roots for the future. Haventree exists to be a catalyst of financial security and upward mobility for Canadians who are underserved by the traditional financial system.
Position Summary:
Reporting to Director Credit Risk Management the Manager Default Management is responsible for leading a team that manages the portfolio of escalated default mortgage files. In addition the team member is responsible for the reporting and tracking of losses process improvement employee engagement and overseeing recovery efforts.
Major Duties & Responsibilities:
- Relationship management with law firms property managers and realtors.
- Loss forecasting and mitigation strategies.
- Residential asset management and disposal.
- Default trend and market analysis.
- Training of all new Default Management team members.
- Negotiate forbearance agreements for clients in default maintaining established objectives for delinquencies and net losses.
- Handling of escalated customer complaints.
- Continuous review of risk controls complying with regulatory requirements pertaining to collections and enforcement.
- Collaborate with other departments to review early delinquencies or ensure payments are correctly processed.
- Ability to recognize escalate and make recommendations for complex issues or risk mitigation to Sr Management.
- Continuous process/policy improvement and efficiency.
- Ownership of complex reporting updates.
Qualifications & Experience:
Degrees Diplomas & Certifications:
- The position requires a university degree.
Years and Range of Experience Required to Perform the Job:
- At least 5 years of leadership experience in mortgage default/collections.
- Thorough understanding of collections/recovery practices and mortgage enforcement practices in Canada.
- Employee engagement champion.
- Confident using Microsoft Office Outlook Word Excel etc.
- Exceptional timemanagement organization and attention to detail with the proven ability to multitask and prioritize competing deadlines.
- Excellent written and verbal communication skills
- Proven track record of setting real estate listing prices and negotiating sale prices.
While we thank everyone for their interest in Haventree Bank please note that only candidates selected for an interview will be contacted. Haventree Bank is committed to providing accommodation when needed. If you require an accommodation we will work with you to meet your needs.
- As a job candidate our recruitment process includes collecting personal information. Please click the link here to review our Privacy Policy.Privacy Statement Haventree Bank
- Stay in touch with us if this position is not the right one for you please click on this link for other roles atCareers Haventree Bankor follow us on LinkedIn at Bank embraces equal opportunity diversity and inclusion. Please let us know if you require any accommodations during the recruitment and selection process by contacting
Required Experience:
Manager
Employment Type
Full-Time
