Parts Operations Territory Manager - KSA
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Job Description
Career Area:
Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
Your Impact Shapes the World at Caterpillar Inc.
When you join Caterpillar youre joining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dont just talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
What will Caterpillar do for you
From day one youre set up to thrive at Caterpillar: helpful training relatable mentors global experience competitive salary package worklife balance and the growth opportunities you expect with a Fortune 100 company.
You power our success and we are committed to empowering yours. After all when your work can impact the entire world its important to do work that matters.
Your Role
The EAME Distribution Division manages Cat distribution across Europe Africa the Middle East and Eurasia. The division provides clear guidance and support across all Cat dealers in the region to ensure their strong performance and their of the segment growth strategies. The division also delivers superior customer experiences profitable services growth and industry leadership.
Our EAME Distribution Middle East & Eurasia Region team is looking for a driven and passionate Parts Operations Territory Manager to join the dynamic Caterpillar office in Riyadh KSA.
If youre ready to make a significant impact and drive positive change apply now!
What You Will Do
As a dealer facing representative you will collaborate with Cat dealers to build capability drive process improvement and execute Parts Operations related strategies.
Your critical thinking skills and analytical mind will thrive as you shape a datadriven organization of the future. Bring your passion for designing architecting and implementing improvement projects to the table while also leveraging the power of storytelling with data.
Lead the charge in crafting a project portfolio aimed at simplifying and enhancing dealers parts and service capacity and capabilities ultimately developing solutions which support dealers in meeting customer needs.
Your role will include but is not limited to:
Govern dealer of the program that increases parts operations capacity and capability
Advising on parts operation initiatives and dealer/customer related strategies systems and processes.
Responding to inquiries and resolving problems regarding business plan operational improvement and achievement of targets.
Advising on existing and potential customer experiences issues and improvement measures
Consult with dealers on ways to improve parts operations capabilities supporting the overall business development process
Ensure adequate capability and capacity are in place at the dealers to deliver services growth
Cultivating and maintaining ongoing customer relationships
What You Must Have
University degree in Business Engineering Supply Chain or equivalent.
Experience in Operations Supply Chain or Original Equipment Manufacturers.
Track record of leveraging market insights to develop effective solutions for customers / client challenges.
Fluent in English and Arabic.
Global Perspective:Proven experience working on international projects with an understanding of diverse markets cultural nuances and global business operations to drive success in worldwide gotomarket strategies.
Analytical and data interpretation skills
What Will Put You Ahead
Proven experience in process improvement or process evaluation focused on customer experience.
Exceptional organizational and project management skills.
Excellent presentation skills and the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
Skills You Will Have
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
Consulting: Knowledge of techniques roles and responsibilities in providing technical or business guidance to clients both internal and external; ability to apply consulting knowledge appropriately.
Decision Making and Critical Thinking: Knowledge of the decisionmaking process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
About Caterpillar
Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment offhighway diesel and natural gas engines industrial gas turbines and dieselelectric locomotives. For 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reducedcarbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.
Posting Dates:
April 24 2025 May 4 2025Caterpillar is an Equal Opportunity Employer (EEO).
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Required Experience:
Manager
Employment Type
Full-Time
