Service Manager
Service Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Fields Chrysler Jeep Dodge Ram is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create lifelong relationships.
Being family owned and operated our culture and standards that define our daytoday beliefs encompass our Fields Five Safety Integrity Courtesy Presentation Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.
What We Offer Benefits
Medical Dental Vision Short and LongTerm Disability Paid Basic Life Insurance 401(k) Plan Personal Time Off Paid Training Employee vehicle purchase plans Health and wellness Saturday Lunches Discounts on products and services
RESPONSIBILITIES
- Ensure customers receive prompt courteous and effective service
- Serve as a liaison between technicians and customers
- Take ownership of customers experience by carrying out additional assignments enabling the dealership to leave an positive impression with the customer
- Manage and hire technicians and service advisors
- Interview and make new hires
- Distribute work between technicians
- Prioritize required services
- Ensure customers have a positive dealership experience
- Provide concierge support for all owner inquiries whether via phone or in person to ensure the customer does not get mishandled
- Spend quality time building relationships with the customers
REQUIREMENTS
- Technical automotive knowledge
- No less than 4year of Service Management Experience is required
- Demonstrated ability to manage others
- Organized and friendly personality
- CDK experience a must!!
- Dealership experience preferred
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of the job the employee is regularly required to stand; walk; use hands to finger and reach with hands and arms; climb or balance; and talk or hear.
- The employee frequently is required to stoop kneel crouch or crawl.
- The employee is occasionally required to sit.
- The employee must regularly lift and/or move up to 40 pounds.
- Specific vision abilities required by this job include close vision and depth perception.
- Test driving customers vehicles
Work Environment:
- While performing the duties of the job the employee is frequently exposed to moving mechanical parts and fumes or airborne particles.
- The noise level in the work environment is usually moderate.
Required Experience:
Manager
Employment Type
Full-Time
