IT Support Systems Specialist

The YMCA of Greenville is a dynamic and rapidly growing association that seeks to strengthen the community through youth development healthy living and social responsibility.

The IT Support & Systems Specialist supports the work of the Y a leading nonprofit charitable organization committed to strengthening community through youth development healthy living and social responsibility. The IT Support & Systems Specialist serves all branches of the YMCA by providing frontline technical support while also overseeing core systems administration tasks. This role ensures operational efficiency and security across YMCA systems supports user access and onboarding and plays a critical role in managing system integrity and technical workflows.

Not only will you be part of amazing mission driven work we offer the following benefits:

• Work Today Get Paid Today!!!Instant access to your earned wages before payday.

• 12 Retirement Contribution once fully vested

• 403b Retirement Savings Plan

• Separate Paid Sick and Vacation Leave

• Medical Benefits

• Company Paid Dental Vision and Life Insurance

• 11 Company Paid Holidays plus 2 Floating Holidays

• Household Membership to the YMCA of Greenville

• 50 Discount on Programs including Childcare Sports Aquatics and Personal Training

We are welcoming: we are open to all. We are a place where you can belong and become.

We are genuine: we value you and embrace your individuality.

We are hopeful: we believe in you and your potential to become a catalyst in the world.

We are nurturing: we support you in your journey to develop your full potential.

We are determined: above all else we are on a relentless quest to make our community stronger beginning with you.

Our mission and core values are brought to life by our culture. In the Y we strive to live our cause of strengthening communities with purpose and intentionality every day.

*Compensation will be determined commensurate qualifications and experience.*

IT Support

• Provide firstline technical support and troubleshooting for IT systems and software applications.
• Install and configure laptops and desktops.
• Document all technical inquiries incidents and resolutions using the companys ticketing system.
• Assist in the maintenance of IT inventory and asset management.
• Collaborate with other IT team members to escalate complex issues as needed.
• Perform regular system updates and upgrades as directed.
• Follow standard procedures and policies for IT service delivery and support.
• Add or remove users from Active Directory and Microsoft Exchange.
• Add or remove users from VoIP system.
• Frequently drive to different YMCA locations as needed to troubleshoot IT issues.
• Availability to work flexible hours and occasional weekends if needed.

Systems administration

• Serve as a system administrator for key platforms ensuring accurate user permissions access provisioning and deprovisioning.
• Monitor and maintain data integrity system security protocols and backup procedures.
• Assist with implementation and optimization of enterprise systems (e.g. HRIS CRM LMS).
• Create and maintain documentation for IT processes systems access and technical workflows.
• Conduct periodic audits of system usage access rights and compliance.
• Provide technical support for onboarding/offboarding processes across departments.
• Liaise with vendors and service providers to ensure quality of systemrelated services.
• Generate reports and analytics to support leadership decisionmaking and compliance efforts.

Other Expectations:

• Adhere to policies related to boundaries with consumers
• Attend/complete required abuse risk management training
• Adhere to procedures related to managing highrisk activities and supervising consumers
• Follow mandated reporting requirements
• Adhere to job specific abuse risk management responsibilities
• Maintenance Employeesensure unused rooms and closets remain locked; routinely monitor highrisk locations (lockerrooms and bathrooms) etc.
  • Front Desk Personnel ensure consumers are properly signed in and out ensure only authorized adults are allowed in the facility etc.

• An associates degree and 2 years of experience or equivalent degree and experience.
• A technical degree and/or certification (e.g. CompTIA A Microsoft Certified Professional) is a plus.
• Working knowledge of computer hardware operating systems and networking concepts.
• Proficiency in Office365 applications (Word Excel PowerPoint Access and Teams).
• Familiarity with business antivirus software.
• Experience using help desk ticketing systems (ServiceNow Zendesk Connectwise and BossDesk)
• Familiarity with remote access tools (Teamviewer Connectwise Bomgar and Splashtop).

*Compensation will be determined commensurate qualifications and experience.*