Client Service Analyst
Client Service Analyst
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Job Description
Be a trusted advisor to our Commercial Bank clients. Manage multiple relationships with our clients to help provide support for any issues that may arise with the use of our complex treasury and cash management products and services.
As a Client Service Analystwithin the Commercial Bank you will resolve client requests in partnership with Service Operations Sales partners and Bankers located in the United States and across the globe.
Client Service Analystsare a trusted member of the clients team and deeply connected to deliver the growth and success for an assigned portfolio. In this role you willinteract withOwners Chief Executive Officers Presidents Chief Financial Officers Treasurers and other high level client contacts to help research and resolve issues for our Commercial Bank clients. Communicate through Zoom email and phone to build strong relationships and provide a level of service that JP Morgan Chase customers have learned to expect.
Job Responsibilities
- Listen and identify the clients needs via email and or phone while tactically executing solutions on their behalf.
- Act as a consultant; guide them through the process each step of the way and educate them on the selfserve opportunities that exist.
- Prioritize daily workload to maximize productivity utilizing time management and organizational skills.
- Build and strengthen trusting relationships with internal partners and clients to facilitate an ease of doing business.
- Project a confident and professional presence to our clients and internal partners.
- Develop growing knowledge of commercial treasury management products and services.
- Demonstrate solutionoriented mindset embrace the ownership of client issues and respond to and close requests with a sense of urgency.
- Deliver extraordinary results measured by customer satisfaction effectiveness efficiency and quality.
- Collaborate with clients and internal service partners to achieve desired outcomes. Recognize and avoid potential risks by executing standard business controls and escalate emerging concerns. Resolve issues by identifying underlying or hidden problems and patterns.
- Demonstrate the ability to work in an agile environment.
- Understand existing and upcoming Technologies to support client request demonstrate a growing understanding of application knowledge and is able to navigate service platforms with minimal guidance
Required qualifications capabilities and skills
- Time Management & Analytical Proficiency
- Sense of Urgency & ProblemSolving Skills
- Organizational Proficiency & ability to handle Change Management
- Customer Obsession and Forward thinking to identify potential problems
- Effective communication & ability to collaborate with others
Preferred qualifications capabilities and skills
- Bachelors degree and/or 2 years of equivalent work experience
- Microsoft Office adept PC skills including Word Excel and PowerPoint
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Required Experience:
IC
Employment Type
Full-Time
