Director, Client Success
Director, Client Success
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Job Description
A bit about the team and what youll deliver...
We are looking for a Director of Client Success to join the team and lead our efforts in delivering exceptional outcomes for our clients. In this role you will be responsible for mentoring a team of Account Managers and Director developing and executing client success strategies to drive retention expansion and satisfaction. You will own the post-sale client lifecycleincluding onboarding adoption renewal upsell and cross-selland act as the voice of the customer to influence our product marketing and sales strategies. Partnering with the Chief Revenue Officer you will align client success initiatives with overall revenue goals establish scalable processes and KPIs and build strong executive-level relationships with strategic accounts globally.
As the Director of Client Success your main responsibilities will include:
Define and implement a scalable client success framework aligned with company growth objectives
Drive key customer metrics including NPS retention health scores and expansion revenue
Lead strategic account planning and execution with a focus on value delivery and long-term engagement
Identify and pursue upsell and cross-sell opportunities within existing accounts
Collaborate cross-functionally with Sales Product and Marketing to ensure a seamless customer journey
Oversee the use and optimization of tools and systems (e.g. Salesforce Tableau) to support client success and operational efficiency
Monitor and report on KPIs and business outcomes to drive performance and scalability
Recruit coach and develop a high-performing team of Account Directors and Managers
Set clear performance metrics and development plans to support team growth and success
Align client success strategies with overall revenue goals and business development efforts across the Americas region
Who you are...
As the Director of Customer Success you are/have:
- Strategic thinker with a hands-on execution-oriented mindset
- Customer-obsessed and results-driven
- Entrepreneurial adaptable and resilient in a fast-paced environment
- Strong collaborator with cross-functional leadership experience
- High integrity transparency and professionalism
What makes you you...
As the Director of Customer Success you have the following:
Skills
- Executive presence and ability to influence at C-level
- Excellent communication negotiation and stakeholder management skills
- Data-driven mindset with experience using CRM and CS platforms
- Strong sales and refined negotiation skills with the ability to deepen relationships assess partnership viability work through deal cycles and close complex deals
- Ability to deliver engaging presentations
- Sensitivity across cultures and maturity to deal with customers from varied cultural backgrounds
Experience
- Strong track record of success in a senior sales leadership role in high-growth software environments
- Successfully built scaled and led high-performing sales and business development teams
- Strong experience in consultative sales and possess the ability to prospect and manage senior-level relationships
- Strong domain expertise in Mobility Security and also the device & app protection space.
- Proven track record of successfully managing direct sales & indirect sales (resellers/partners)
- Significant demonstrated years of sales experience at software/SaaS technology companies
- Experienced in building & leading sales teams in the successful attainment of sales targets revenue generation and territory development
Knowledge
- Must have a strong understanding of mobile device ecosystem (OEMs) service providers and mobile app protection
- Must have knowledge of the geography and local business logic in the industry
- Strong understanding of the hardware and software security telecoms eco-system is a must have
Qualifications :
- Degree MBA or relevant experience
Additional Information :
#LI-Hybrid
Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower engage enable and value differences between people including; different races ethnicities genders ages religions disabilities and sexual orientations with differences in education backgrounds skill sets experiences and knowledge.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
