Team Lead Client Service (m/f/d) - REF77133W
Team Lead Client Service (m/f/d) - REF77133W
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Job Description
The Team Lead Client Services (Windows Mac and iOS) (m/f/diverse) is responsible for leading a global team that provides comprehensive support and services for Windows and Mac environments in Tires IT Infrastructure. This role ensures the delivery of high-quality client services drives continuous improvement and aligns IT services with business needs.
Your tasks:
- Lead and manage an international team of client service professionals supporting Windows Mac and iOS environments
- Develop and implement strategies to improve client service delivery and user satisfaction
- Ensure the effective deployment configuration and management of Windows Mac and iOS operating systems
- Oversee the resolution of complex technical issues and escalations
- Collaborate with other IT teams to ensure seamless integration and support of client services
- Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) with external providers
- Drive continuous improvement initiatives to enhance service quality and efficiency
- Stay informed about the latest trends and technologies in Windows Mac and iOS client services
Qualifications :
- Academic degree in Computer Science Information Technology or a related field
- Experience managing client services teams focusing on Windows and Mac environments
- Knowledge about Microsoft Intune and Microsoft Deployment Toolkit
- Proficiency in Windows and Mac operating systems and related technologies
- Experience with IT service management frameworks (e.g. ITIL)
- Fluent English language skills both written and spoken
- Leadership and team management skills
- Strong problem-solving and analytical abilities
- Effective communication and interpersonal skills
- Strong organizational and time management skills
Applications from severely disabled people are welcome.
Additional Information :
The well-being of our employees is important to us. Thats why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as:
- Training opportunities
- Mobile and flexible working models
- Sabbaticals
- and much more...
Sounds interesting for you Click here to find out more.
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Ready to drive with Continental Take the first step and fill in the online application.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
