Product Strategy Analyst

Product Strategy Analyst New applications team

Hybrid in London United Kingdom

The company

Fast flexible finance empowers small businesses to manage their cash flow better and seize opportunities making both their business and the economy stronger. At iwoca we do all of that. We help businesses get the funds they need when they need it often within minutes. Weve already made several billion in funding available to more than 100000 businesses since we launched in 2012 and positioned ourselves as a leading Fintech in Europe.

Our mission is to finance one million businesses. Well get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cuttingedge technology data science and 5star customer service.

The team

The UK Funnel Teams optimise iwocas lending products and the customer journey. The teams include analysts developers and data scientists working together to design build and test innovative solutions. The teams use datadriven insights to identify the most effective ways to serve our customers while maximising the mutual value in iwocas relationships with small and medium sized enterprises.

The role

The Product Strategy Analyst role combines strategic and analytical thinking. The successful candidate will conceive manage and deliver projects that use the scientific method to identify product changes that motivate customers. The role requires interpersonal skills to pitch plans to senior leadership with business and technical acumen to engage the development teams that will bring ideas to life. In short: youll enjoy tremendous freedom to identify and drive projects that make iwoca successful.

Responsibilities and projects will include:

Broadening and optimising our lending strategy

• Analyse customer behaviour trends to identify relationships between iwocas product features like the amounts that customers draw down or pricing.

• Use the insights you uncover to recommend strategies that enhance iwocas performance.

• Collaborate closely with the Distribution Credit Risk and Operations teams to launch and execute innovative new strategies.

Owning the customer experience

• Experiment relentlessly to deeply understand how iwocas user experience influences customers behaviours.

• Partner with the design team to create test and optimise the application process refine how iwoca presents offers to customers and enhance customer retention strategies.

• Use your insights to drive customer conversion engagement and satisfaction.

Leading and collaborating

The role suits an individual contributor who can lead by influence. As your role and iwocas needs mature you might think about managing direct reports. Were openminded: share your goals with us.

• Communicate your findings and recommendations to stakeholders at all levels from senior leadership to individual contributors using data visualisation and storytelling to get buyin and enable decision making.

• Collaborate with colleagues across multiple business areas to identify new initiatives and common goals.

The requirements

Essential:

• Commercial experience in a strategy role within finance tech product and/or consultancy.

• Analytical background demonstrated through academic qualifications (such as a strong STEM degree) and/or through professional experience.

• Critical thinking and problemsolving skills with the ability to challenge and recommend innovative solutions.

Bonus:

• Experience working with tech and data science teams

• Experience creating and optimising customer user journeys

The salary

We expect to pay fromfor this role. But were openminded so definitely include your salary goals with your application. We routinely benchmark salaries against market rates and run quarterly performance and salary reviews.

The culture

At iwoca we prioritise a culture of learning growth and support and invest in the professional development of our team members. We value thought and skill diversity and encourage you to explore new areas of interest to help us innovate and improve our products and services.

The offices

We put a lot of effort into making iwoca a great place to work:

• Offices in London Leeds and Frankfurt with plenty of drinks and snacks.

• Events and clubs like bingo comedy nights yoga classes football etc.

The benefits

• Flexible working hours

• Medical insurance from Vitality including discounted gym membership

• A private GP service (separate from Vitality) for you your partner and your dependents.

• 25 days holiday an extra day off for your birthday the option to buy or sell an additional five days of annual leaveand unlimited unpaid leave

• A onemonth fully paid sabbatical after four years.

• Instant access to external counselling and therapy sessions for team members that need emotional or mental health support.

• 3 Pension contributions on total earnings

• An employee equity incentive scheme

• Generous parental leave and a nursery tax benefit scheme to help you .

• Electric car scheme and cycle to work scheme

• Two company retreats a year weve been to France Italy Spain and further afield.

And to make sure we all keep learning we offer:

• A learning and development budget for everyone.

• Companywide talks with internal and external speakers.

• Access to learning platforms like Treehouse.

Useful links:

• iwoca benefits & policies

• Interview welcome pack