FLEX Director - Redemption Products - CLM
FLEX Director - Redemption Products - CLM
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Job Description
With over 200 million members Marriott Bonvoy is connected to every part of the travel journey both within the Marriott International ecosystem and beyond. The Director Redemption Products CLM (Core Loyalty Management system) will set the strategy for redemption products in a new loyalty system work with vendor to build requirements and collaborate with multidisciplinary teams to deliver the functionality and member experience.
Activation of these strategies require project management with multidisciplinary groups and/or system partners to ensure redemption and reimbursement can go live for members and hotels on schedule. This can include providing use cases testing and approving both the business and system processes. This role will partner closely with disciplines within Loyalty as well as Hotel Operations Finance IT/Digital Revenue Management and continent teams in order to align strategy communicate change management and pullthrough in the corresponding technology platform and integrations. This will include the roadmap for any fast follow products not activated on Day One (launch) as well as developing and implementing communications to launch product changes related to this roadmap.
Success in this role requires strong strategic thinking skills both quantitative and philosophical an understanding of and passion for technology and how it supports business a deep level of curiosity and knack for creative solutions a proven ability to manage multiple projects at the same time and a willingness to be tested on difficult projects and initiatives.
This position reports to the Senior Director Redemption Products.
CANDIDATE PROFILE
Education and Experience
Required
- 4year degree from an accredited university or equivalent experience
- 8 years experience of relevant professional experience in loyalty hotel operations revenue management customer analytics or finance.
- Strong project management and time management skills.
- Exceptional presentation skills including oral written and PowerPoint.
Preferred
- Business owner of launch of new technology
- Experience throughout Marriotts technology platforms
- Loyalty Revenue Management or Hotel Operations experience
- Analytical experience with financial or revenue data
CORE WORK ACTIVITIES
Project Management
- Collaborate with crossfunctional working teams comprised of senior discipline experts to:
- Create activation timelines and workback plans
- Plan and implement identified initiatives with minimal oversight
- Support transformational projects working across functions and disciplines to meet objectives
- Guide ongoing business analysis support to leadership to support strategic decision making using the appropriate approaches systems and resources
- Deliver presentations related to garner multidisciplinary support of key decisions in a consensusdriven environment
- Actively engage internal partners (e.g. Change Management and Communications Learning) to prepare content for communication materials as needed for transition between old systems and new systems as well as deployment of any new/revised initiatives
- Create documentation for Marriott Bonvoy processes gaps and job aides.
- Scope and manage systems implementation requirements with IT Revenue Management Systems Channels and Digital.
- Document system setup for current interim and future state of redemptions pricing and reimbursements.
Strategic Leadership
- Support the Senior Director Redemption Products to manage key connection points and interdependencies between Loyalty and other workstreams including Revenue Management Technology Hotel Operations Change Management Finance and Technical Architecture
- Create the analysis required to make the best strategic decisions for the Loyalty program in regards to members hotels and program economics. Shepherd this analysis through layers of leadership approval.
- Analyze financial and associate impacts of various requirements system setups and redemption decisions.
- Present in concise manner the necessary context and decisions to senior leaders for alignment.
The pay range for this position is $60.38 to $84.52 per hour.
FLEX opportunities offer coverage for medical dental vision health care flexible spending account dependent care flexible spending account life insurance disability insurance accident insurance adoption expense reimbursements paid parental leave 401(k) plan stock purchase plan discounts at Marriott properties commuter benefits employee assistance plan and childcare discounts. Benefits are subject to terms and conditions which may include rules regarding eligibility enrollment waiting period contribution benefit limits election changes benefit exclusions and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquartersbased positions are considered hybrid for candidates within a commuting distance to Bethesda MD.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Director
Employment Type
Full-Time
