IT Support Engineer - Tier 2 JB5291
IT Support Engineer - Tier 2 JB5291
Posted on :
27-04-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
27-04-2025
Job Description
IT Support Engineer Tier 2 (JB5291
Location: Sandton Johannesburg Gauteng
Salary: R16 000 R28 000 per month (based on experience)
Employment Type: Permanent
Workplace: Hybrid (Two days inoffice remote and at client sites as required)
Are you a techsavvy Support Engineer ready to take your skills to the next levelJoin a company that puts people first rewards initiative and believes in building careers through investing in continuous learning. If youre driven by a passion for tech ready to be recognized for your performance and eager to upskill this is where your next chapter begins.
Minimum Requirements:
Grade 12 or equivalent
3 years of Technical Support Experience
Valid Drivers Licence and own vehicle for client site visits as required
Strong Understanding of IT Infrastructure (hardware software and networking)
Proficient in Microsoft 365 Administration
Ability to troubleshoot complex technical issues across various IT environments
Ability to work on Mac and Windows
Certified Microsoft Endpoint Administrator Associate
Certified Microsoft Administrator Expert
Certified Microsoft Azure Security Engineer Associate
Certified Identity and Access Administrator Associate
Experience with the following technologies would be a huge plus:
Firewalls
Linux
Microsoft SQL Server
Networking e.g. VLAN VPN
VMWare ESXi
Duties and Responsibilities:
Provide secondline technical support for hardware software network and systemrelated issues.
Troubleshoot and resolve escalated incidents and service requests from endusers or the first line support team.
Own and manage escalated incidents until resolved ensuring adherence to SLAs and resolution targets.
Document troubleshooting steps solutions and best practices for common and complex issues improving firstline support capabilities.
Share expertise and provide training to firstline support technicians.
Communicate effectively with endusers customers and other IT teams to provide status updates resolutions and followup actions.
Manage expectations regarding incident resolution timescales and provide regular progress updates.
Maintain uptodate knowledge of IT systems technologies and industry trends.
Must be willing to upskill and qualify with the required Microsoft Certifications.
Ready to level up
If youre passionate about tech thrive in dynamic environments and believe in growing your career this could be the opportunity youve been waiting for!
Apply now and take the next step in your tech journey!
#ITSupportEngineer #TechSupportJobs #Tier2Support #ITCareers #MicrosoftCertified #HybridJobs #ITJobsZA #GautengJobs
Please do not apply using Scanned CVs no supporting documentation is required at this point this will be requested later.
Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement duties may adjust for client needs.
Fair process: Fair assessment only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on preemployment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying confirmation of receipt for a specific advert is given. If no confirmation is received you must verify with Kontak Recruitment.
Location: Sandton Johannesburg Gauteng
Salary: R16 000 R28 000 per month (based on experience)
Employment Type: Permanent
Workplace: Hybrid (Two days inoffice remote and at client sites as required)
Are you a techsavvy Support Engineer ready to take your skills to the next levelJoin a company that puts people first rewards initiative and believes in building careers through investing in continuous learning. If youre driven by a passion for tech ready to be recognized for your performance and eager to upskill this is where your next chapter begins.
Minimum Requirements:
Grade 12 or equivalent
3 years of Technical Support Experience
Valid Drivers Licence and own vehicle for client site visits as required
Strong Understanding of IT Infrastructure (hardware software and networking)
Proficient in Microsoft 365 Administration
Ability to troubleshoot complex technical issues across various IT environments
Ability to work on Mac and Windows
Certified Microsoft Endpoint Administrator Associate
Certified Microsoft Administrator Expert
Certified Microsoft Azure Security Engineer Associate
Certified Identity and Access Administrator Associate
Experience with the following technologies would be a huge plus:
Firewalls
Linux
Microsoft SQL Server
Networking e.g. VLAN VPN
VMWare ESXi
Duties and Responsibilities:
Provide secondline technical support for hardware software network and systemrelated issues.
Troubleshoot and resolve escalated incidents and service requests from endusers or the first line support team.
Own and manage escalated incidents until resolved ensuring adherence to SLAs and resolution targets.
Document troubleshooting steps solutions and best practices for common and complex issues improving firstline support capabilities.
Share expertise and provide training to firstline support technicians.
Communicate effectively with endusers customers and other IT teams to provide status updates resolutions and followup actions.
Manage expectations regarding incident resolution timescales and provide regular progress updates.
Maintain uptodate knowledge of IT systems technologies and industry trends.
Must be willing to upskill and qualify with the required Microsoft Certifications.
Ready to level up
If youre passionate about tech thrive in dynamic environments and believe in growing your career this could be the opportunity youve been waiting for!
Apply now and take the next step in your tech journey!
#ITSupportEngineer #TechSupportJobs #Tier2Support #ITCareers #MicrosoftCertified #HybridJobs #ITJobsZA #GautengJobs
Please do not apply using Scanned CVs no supporting documentation is required at this point this will be requested later.
Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement duties may adjust for client needs.
Fair process: Fair assessment only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on preemployment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying confirmation of receipt for a specific advert is given. If no confirmation is received you must verify with Kontak Recruitment.
Employment Type
Full Time
Key Skills
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