Workplace Experience Coordinator
Workplace Experience Coordinator
Posted on :
27-04-2025
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1 Vacancy
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Job Description
Job Title
Workplace Experience CoordinatorJob Description Summary
The Experience Coordinator is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive engaged and well supported in the workplace and that they are able to thrive in a dynamic environment.The Experience Coordinator will be responsible for a dedicated zone or building acting as the first line of response for all employee questions and needs in that zone or building. This individual will also be responsible for ensuring daily space readiness so employees can be productive without friction or challenges. The Ambassador will function as the eyes and ears of the workplace proactively identifying and solving issues before they pose a challenge to an employee.
Job Description
Essential functions and responsibilities
- Provide high touch support to employees in the workplace. This includes providing employees with tools support information and wayfinding.
- Provide a warm welcome to all employees and guests leaving them with a positive and professional first impression.
- Cultivate and maintain trusted relationships with end users and cross functional colleagues.
- Act as the first line of response to user questions troubleshoot issues and follow up as required.
- Regularly assess space readiness ensuring workspaces conference rooms and offices are properly equipped and employee ready.
- Function as the eyes and ears of the workspace and proactively submit work orders to report repairs required maintenance broken or missing furniture before an end user is impacted.
- Help educate employees and visitors on equipment processes space use workplace protocols and etiquette.
- Ensure complaints questions concerns and suggestions from employees are addressed and conduct followup if needed.
- Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with managers as relevant.
- Follow escalation protocols having all required knowledge of cross functional teams responsibilities
- Identify and escalate process improvement opportunities to manager and collaborate on new innovative solutions.
Key Competencies
- Communication Comfortable corresponding with executive level clients and interacting with individuals at all levels
- EQ Showcase exceptional emotional intelligence and empathy
- Organized Detail oriented confident selfstarter with exceptional organizational skills
- Proactive Maintain a can do mentality with the ability to act with minimal information
- Character Demonstrate integrity accountability selfawareness and strong work ethic. Showcase strong business acumen.
- Professional Project an approachable and professional image in personal appearance manner and demeanor.
- Resilient Ability to work under pressure while acting in a calm manner
- Technology Proficiency Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools.
Important experience and education
- Minimum of 2 years of related work experience in real estate services travel/hospitality retail customer service or a college degree
Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse inclusive and barrierfree workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process please email your request to Please refer to the job title and job location when you contact us.Cushman & Wakefield sengage respecter lquit en matire demploi. Notre objectif est doffrir un milieu de travail diversifi inclusif et exempt dobstacles. Si vous tes une personne handicape et que vous avez besoin de recevoir loffre demploi dans un autre format ou daccder toute autre mesure dadaptation au cours du processus dembauche veuillez soumettre votre demande par courriel Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.INCO: Cushman & Wakefield
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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