Enterprise Customer Success Manager
Enterprise Customer Success Manager
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Job Description
What is SeekOut
SeekOut is a leader in AIdriven talent optimization helping organizations recruit reskill and redeploytalent with AIdriven solutions. SeekOut transforms how companies build winning teams by empowering organizations to align talent strategy with business strategy via breakthrough agentic AI solutions. Our software and services help companies ensure that they hire the right people and match their talent to the highestimpact roles to drive business success.
What are we looking to add to the team
The heart of our business is happy successful users getting value from SeekOut. Our Enterprise Customer Success Managers work closely with our users (Recruiters & Sourcers) and their Executive Stakeholders to manage the entire customer journey. This role is focused on running a hightouch Customer Success process for our Enterprise and Strategic customers. Youll leverage modern tools focus on enduser success and own the entire lifecycle including onboarding training advocacy expansion and renewal for your portfolio of accounts.
What you will do:
- Proactively manage the endtoend customer journey in a personalized hightouch Customer Success model
- Own onboarding training expansion renewals regular checkins and QBRs for your accounts
- Be responsible for meeting quarterly renewal revenue goals
- Be a Subject Matter Expert in all areas of SeekOut for our customers. This means applying our technology and best practices to solve problems around passive talent sourcing candidate engagement and optimizing their tech stack to always find the most qualified people
- Collaborate with Sales Marketing and Product teams to ensure customers get the most from SeekOut
- Own the entire customer lifecycle including onboarding training expansion renewals regular checkins and QBRs for your accounts
You will be a great match if you:
- Believe in Kindness Gratitude and Curiosity!
- Experience as an Enterprise Customer Success Manager for a SaaS product or a closely related role such as Onboarding Client Success or Account Management
- Direct Recruiting / Sourcing / HR Tech experience is strongly preferred.
- Practical knowledge of the entire recruiting process ideally having worked in the Recruiting and/or HR Tech industry
- Exceptional verbal and written communication skills
- Excellent computer skills including Excel and experience with typical CS tools like CRM Live Chat Helpdesk and Customer Success Platforms
- A great attitude and be a friendly lowego team player
- Have an analytical mindset with the ability to utilize data to drive decisions and strategies
- Have a continuous improvement mindset with a focus on seeking and acting on feedback
Our Commitment to Pay Fairness:
At SeekOut pay equity is at the heart of our compensation philosophy and approach. Our goal is to provide a transparent fair and rewarding environment where team members are equitably compensated for substantially similar work feel supported and ultimately choose to grow their careers here at SeekOut. To ensure fairness for new hires and existing team members we factor in an individuals unique skills and experience market data and the internal equity of the team.
Base Salary Hiring Range: $94380 $112640 annually
SeekOutoffers an industryleading benefits package which includes:
- Health benefits including medical dental vision life insurance health savings and flexible spending accounts
- Stock Options
- Stipends for home office education and wellness
- Flexible paid time off
- Company paid holidays including Juneteenth and Indigenous Peoples Day
- Paid parental leave for birthing and nonbirthing parents
- Retirement plan with company match
- Inoffice perks include transportation & parking subsidies daily lunch service snacks & beverages and wellness room
Our Dedication to a Diverse Workforce:
SeekOut condemns discrimination racism and racial injustice in all forms. Committed to attracting and retaining a diverse staff SeekOut will honor your experiences perspectives and unique identity. Together we strive to create and maintain working and learning environments that are inclusive equitable and welcoming. We are accelerating our efforts through our products and policies totake actionand advance definitive measurable policies and practices that eliminate racism and discrimination.
SeekOut is proud to be an equal opportunity employer. We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact
Required Experience:
Manager
Employment Type
Full-Time
