Technical Account Manager Amazon Pay IN Amazon Pay IN
Technical Account Manager Amazon Pay IN Amazon Pay IN
Posted on :
27-04-2025
Employer Active
1 Vacancy
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Job Description
Working in a dynamic environment your responsibilities will include helping merchants resolve their issues with Amazon Pay monitor their success rates support their golive review SOPs on a regular basis and take necessary actions. Operating in a fastmoving and sometimes ambiguous environment you will work autonomously taking full control and responsibility for achieving business objectives. This role provides opportunities to work directly with external merchants develop SOPs and work with multiple internal stakeholders in an everchanging business climate.
Key job responsibilities
The role is for 12 months contract (FTC).
Work as a Technical Account Manager for all Amazon Pay merchant partners quickly driving their issues to closure and providing excellent communication and collaboration with them and the other support members.
Work with a team of Solution Architects to provide first level support.
Track file new bugs and reproduce merchant issues.
Take ownership and drive merchant issues from inception to resolution.
Document merchant interactions and maintain documentation to share knowledge with team members to better enhance our knowledge base.
Bring independent analysis communication and problemsolving to merchant escalations.
Collaborate with the Engineering Product Management and Technical Support teams to drive solution for merchant issues.
Bachelors degree in Information Science / Information Technology Computer Science Engineering or related field.
4 years of experience in a technical digital operations or systems support role.
Experience working directly with customers.
Experience in troubleshooting and debugging technical systems.
Excellent written and verbal communication skills.
Able to explain highly technical issues to a nontechnical audience. Collaborate and own.
Take ownership and work towards a resolution.
Excellent followthrough and attention to details.
Solid computer science fundamentals or programming experience.
Experience as a policy expert and escalation point for operations teams developers and internal business partners
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
The role is for 12 months contract (FTC).
Work as a Technical Account Manager for all Amazon Pay merchant partners quickly driving their issues to closure and providing excellent communication and collaboration with them and the other support members.
Work with a team of Solution Architects to provide first level support.
Track file new bugs and reproduce merchant issues.
Take ownership and drive merchant issues from inception to resolution.
Document merchant interactions and maintain documentation to share knowledge with team members to better enhance our knowledge base.
Bring independent analysis communication and problemsolving to merchant escalations.
Collaborate with the Engineering Product Management and Technical Support teams to drive solution for merchant issues.
Bachelors degree in Information Science / Information Technology Computer Science Engineering or related field.
4 years of experience in a technical digital operations or systems support role.
Experience working directly with customers.
Experience in troubleshooting and debugging technical systems.
Excellent written and verbal communication skills.
Able to explain highly technical issues to a nontechnical audience. Collaborate and own.
Take ownership and work towards a resolution.
Excellent followthrough and attention to details.
Solid computer science fundamentals or programming experience.
Experience as a policy expert and escalation point for operations teams developers and internal business partners
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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