Technical Support Representative
Technical Support Representative
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$ 18 - 19
1 Vacancy
Job Description
The Company
Stenograph LLC is a world leader in the legal transcription industry with a legacy of excellence spanning 85 years serving a global clientele. Stenograph is at the forefront of legal transcription innovation providing a comprehensive suite of cuttingedge technology designed to empower legal and transcription professionals. Our teams extensive knowledge experience and dedication have earned us the reputation as a trusted industry leader. To help us achieve this we surround ourselves with creative and empowered team members who exemplify our core values of customer focus quality continuous learning commitment and collaboration.
Stenograph offers the most advanced stenographic machines and computeraided transcription software for the unique technology needs required by court reporters and captioners. In addition Stenographs custombuilt automatic speech recognition technology and productivity solutions are designed to benefit all stakeholders of the deposition and legal industry including digital reporters transcriptionists and agencies. We are uniquely positioned as the only provider of a complete endtoend integrated solution providing our customers with tools and solutions to capture and produce an accurate verbatim transcript. Our team also provides training materials and professional development courses that provide our customers with the tools and expertise needed to thrive in the fastpaced industry. Stenographs support commitment and advocacy have solidified our position as a respected industry leader.
Stenograph is owned by The Heico Companies LLC and is a certified Womanowned Business Enterprise (WBE). For over 40 years The Heico Companies has delivered sustainability to their businesses while maintaining their entrepreneurial spirit. They now have over 9000 employees and over 78 operating companies on 5 continents and generate more than $3.3 billion dollars in revenue. The Heico Companies believe that great gamechanging ideas can come from anyone anywhere in our organization.
The Position
The Technical Support Representative will provide technical support via the telephone email and text to our end user the court reporter answering questions and resolving problems relating to company marketed software and hardware products.
Job Description
Primary Responsibilities
- Provide efficient accurate professional technical support to customers and company employees with a focus on outstanding customer service.
- Be available to answer customer calls promptly during scheduled hours of operation and maintain an availability percentage of at least 70.
- Use rigorous logic and troubleshooting methods to find effective solutions.
- Practice attentive and active listening.
- Achieve and maintain technical competency.
- Stay up to date with the latest technologies.
- Test new hardware and software.
- Resolve issues with our hardware and software.
- Understand review and apply current departmental and company policies and procedures.
- Keep records of customer interactions create orders leads and service documents in the company database.
- Create technical documents for departmental and customer use.
Job Requirements
- Associate degree or better or related business experience.
- Previous technical support or related technical experience a plus.
- Working knowledge of PCs Windows Operating Systems and PC applications with Bluetooth WiFi and USB devices.
- Ability to maintain a positive attitude and professional manner within a customer service environment.
- Reliable and punctual attendance.
- Good problem solving and communication skills.
This position is located in Downers Grove Illinois and will have a hybrid work schedule. The hybrid work schedule is Monday and Friday remote work and Tuesday Wednesday and Thursday in office in Downers Grove IL.
Hourly rate: $18.00 $19.00 per hour
Upon joining Stenograph you will have access to multiple Medical and Dental options. Vision Health Savings Account (HSA) Dependent Care FSA Healthcare FSA Voluntary Benefit Plans 401(k) and Paid Time Off (PTO). Our benefit options start after 60 days of employment.
EOE M/F/D/V
Required Experience:
Unclear Seniority
Employment Type
Full-Time
