Intensive Case Manager Bilingual in Cantonese

Job Summary: The Intensive Case Manager provides clinical intensive and comprehensive case management services in Cantonese and English to a diverse set of very lowincome residents of the RAD apartments owned and managed by Chinatown CDC with SF Housing Authority subsidies. This position requires a motivated and resourceful person with the capacity to practice sensitivity to helpaddress the needs of a diverse ethnic andvulnerable community through a trauma informed approach. This position is ideal for an individual who has a lens for social justice and equity for marginalized communities of color particularly the Chinese and Black /African American communities. This position is ideal for an individual with an interest in social work mental health affordable housing and nonprofit work.

Status:Fulltime Nonexempt Regular

Location: Chinatown and North Beach neighborhood San Francisco

Hours:Monday through Friday 9:00a.m. 5:30p.m. plus some nights and weekends; flexible hours as needed

Salary:$31.20 $32.85 per hour; Comprehensive Benefits

Schedule:Weekly Schedule. Hybrid 12 days remote)

The Organization:A private nonprofit founded in 1977 Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 38 affordable housing buildings serving over 5000 lowincome seniors single adults formerly homeless adults and families of diverse ethnic and cultural backgrounds in San Franciscos Chinatown Tenderloin Western Addition and Polk Gulch neighborhoods. We also build housing develop grassroots leadership and engage lowincome residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment teamwork and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

Essential Functions

• Complete regular outreach and provide intake and assessments to new residents inviting them to access services as needed
• Provide ongoing bilingual intensive case management including assistance with setting up medical and health appointments creating service and housing stabilization plans supporting site programming employment services and creating service plans.
• Utilize evidencebased clinical skills and practices including but not limited to motivational interviewing deescalation conflict resolution
• Is part of an interdisciplinary care team supporting residents onsite
• Deal with housing stability issues and mediation with property management
• Help organize attend and lead interdisciplinary and interagency meetings and events with residents and community partners
• Provide crisis support during onsite critical incidents that may include triaging psychiatric evaluations assessing safety factors and follow up as deemed necessary
• Coordinate with our Clinical Director APS CPS Crisis Mobile Support and/or law enforcement for immediate medical support domestic violence Tarasoff or other site safety concern
• Work in collaboration with Property Management to orient residents to and provide ongoing support regarding the lease lease addendum and house rules
• Perform wellness and emergency safety checks as needed
• Support and work closely with Resident Services Coordinators Community Engagement Managers and other leadership to provide and coordinate ongoing supportive services
• With the Community Engagement Managers and Resident Services Manager coordinate housing stability issues and mediation with property management and the SFHA.
• Helps organize and attend interdisciplinary and interagency meetings with residents
• Alongside Resident Services Manager as lead attend Property Management and Resident Services coordination meetings and provide follow up resources and support
• In collaboration with the Clinical Di appropriate clinical support and referrals to Wellness Team
• Provide case management and counseling services to establish goals support individualized action plans and track resident progress towards meeting goals
• Field resident questions on operational protocols and procedures including Property Management policies and procedures rent work orders payment plans reasonable accommodations critical incidents and general coordination of Property Management meetings and communication.

What You Will Do

• Conduct bilingual intakes and assessments to establish strengths skills needs and goals to formulate individualized action plans for residents
• Provide assistance and referrals to support residents to obtain or maintain benefits increase income and connect with community resources
• Work in collaboration with Property Management and the Housing Authority on housing stability issues and recertifications
• Work in collaboration with Property Management to orient residents to and provide ongoing support regarding the lease lease addendum and house rules
• Work with the Youth Team and Resident Services Coordinator to provide/coordinate services events and activities that strengthen families
• Maintain resident files on all services provided including intakes needs assessments annual and updated service plans referrals and outcomes
• Track resident services data in multiple databases on a regular basis
• Complete mandated MOHCD service reports grant reports activities budgets program files and other paperwork
• Assists residents with harm reduction practices such as accessing needle exchange programs
• Provide information for and/or assist with writing grant applications
• Conduct resident surveys to measure program goals and outcomes
• Participate in regular case conferences with the Intensive Case Manager team and Clinical Director
• Facilitate risk evaluation to determine the acuity degree and urgency of the residents circumstances and appropriate level of intervention required
• Provide crisis support during onsite critical incidents that may include triaging psychiatric evaluations assessing safety factors and follow up as deemed necessary
• Coordinate with our Clinical Director APS CPS Crisis Mobile Support and/or law enforcement for immediate medical support domestic violence Tarasoff or other site safety concern
• Provide conflict mediation support between residents and between residents and Property Management
• Perform health and wellness checks as needed
• Maintain resident files on all services provided including intakes needs assessments service plans referrals and outcomes
• Track resident services data in multiple databases on a regular basis
• Complete/maintain service reports grant reports activities budgets program files and other paperwork
• Attend meetings (PM/RS site RS Team Programs All Staff) and mandatory trainings

Other

• Embody Chinatown CDCs values (respect & compassion empowerment teamwork)
• Contribute to a safe and supportive work environment
• Follow policies procedures and safe work practices
• Other duties as assigned

What You Bring

• General understanding of and sensitivity to issues related to trauma informed care substance use mental health and aging in place amongst very lowincome vulnerable populations especially among the monolingual Chinese communities.
• Fluency in writing and reading Chinese and speaking Cantonese
• Strong analytical problemsolving and followthrough skills
• Ability to collaborate with other social service agencies
• Ability to maintain confidentiality of information
• Capacity to operate independently take initiative and exercise independent judgment
• Ability to remain professional in stressful situations
• Ability to work effectively with culturally diverse populations
• Experience working on an interdisciplinary team

Education and Experience Minimum Qualifications

• Bachelors degree in social work or related field
• Three years of experience providing intensive case management services and referrals to lowincome individuals seniors and families with mental health and substance use histories
• Two years of experience working in resident services with knowledge of property management
• Bilingual and biliterate in English and Chinese (Cantonese)
• Knowledge of and sensitivity to the needs of lowincome populations
• Experience with crisis deescalation and the harmreduction model

Preferred Qualifications

• Masters degree of social work or related field
• Five years of experience in providing intensive case management services and referrals to lowincome individuals and families with mental health and/or substance use issues
• Three years of experience working with families in public housing
• Experience with support or psychoeducational groups