Senior Billing Officer
Senior Billing Officer
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Job Description
Objective & Summary
Key Duties & Responsibilities
- Prepare review and validate highvalue and complex invoices for clients across multiple service offerings (e.g. DIA MPLS Fiber VOIP).
- Supervise daytoday activities of Junior Billing Officers providing guidance and support when required.
- Ensure billing schedules and cycles are met without errors or delays.
- Validate rate plans discounts usage data and contract compliance before finalizing client invoices.
- Maintain customer master data and update billing records on the ERP system (e.g. Dynamics 365.
- Perform reconciliations between billing data usage reports and the general ledger.
- Investigate and resolve discrepancies in invoices collaborating with internal departments and customers.
- Handle escalated billing queries and serve as a secondline support to the Billing Officers.
- Generate monthly billing performance and revenue reports for review by the Billing Manager and Finance team.
- Contribute to the documentation of billing processes SOPs and continuous improvement initiatives.
- Participate in billing system upgrades UAT testing and system configuration validation.
- Ensure adherence to internal control policies and audit readiness for billing processes.
Requirements
Educational / Professional Qualifications
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Bachelor s degree in Accounting Finance Business Administration or related field.
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3 5 years of experience in billing revenue assurance or accounts receivable roles.
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Experience within a telecommunications or technologybased environment is highly desirable.
Essential Skills & Knowledge
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Strong proficiency in Microsoft Excel (pivot tables VLOOKUP data reconciliation).
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Experience with ERP/billing platforms such as Dynamics 365 Oracle BRM Intec Amdocs etc.
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Excellent analytical and numerical skills with strong attention to detail.
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Solid understanding of billing cycles pricing models and reconciliation techniques.
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Strong written and verbal communication for both internal and external correspondence.
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Ability to prioritize tasks and meet tight deadlines in a fastpaced environment.
Desirable Skills & Knowledge
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Familiarity with telecom service billing structures (e.g. recurring vs usagebased services).
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Experience coordinating with crossfunctional teams like Sales Network Operations and Collections.
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Exposure to regulatory compliance or audit processes within finance.
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Project or change management experience related to billing or finance systems.
Benefits
- Healthcare Insurance (HMO)
- Paid Leave
- Group Life Insurance
- Hybrid work model
- Professional Development Reimbursement
Employment Type
Full Time
