In Room Dining Order Taker - The Little Nell

Position Summary
The In Room Dining Order Taker serve guests in a friendly professional manner according to Forbes Five Star standards. This position reports to the Room Service Manager.

Job Posting Deadline
Applications for this position will be accepted until May 15 2025.

Essential Job Functions/Key Job Responsibilities 
    Answer in room dining order calls taking guest orders according with established Forbes Five Star standards
    Upsell food and beverage by suggesting items
    Handle guests requests 
    Responsible for issuing keys properly and handling guests checks and cash
    Ensures effective working knowledge and operation of the PointofSale system
    Assists service staff in setting up orders and organization of delivery items
    Communicate to back of house staff regarding requested orders
    Complete requisitions
    Complete proper cash envelopes deposits and shift reports
    Make copies files paperwork and completes other projects as directed
    Make manager aware of any guests comments or complaints
    Ensure proper timing of orders makes manager aware of any late orders   
    Other duties as assigned

Qualifications :

Education & Experience Requirements
    High School Diploma or equivalent preferred
    1year customer service experience/related experience required

Knowledge Skills & Abilities
    Basic knowledge of wine food and cooking methods
    Familiar with hotel and surrounding town
    Familiar with all current restaurant and in room dining menus
    Well versed in all wine by the glass offerings
    Complete tasks and projects delegated by your supervisor assist other departments as business volumes and staff levels demand
    Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook and departmental rules
    Ability to report to shift on time
    Enforce and comply with all policies and procedures for the Food and Beverage Department
    Completes tasks and goals efficiently and effectively
    Follows all safety policies and procedures and exercises caution when working 
    Proficiency in communicating clearly both verbally and in writing to team members and customers
    Ability to work in collaboration with others to achieve team goals

Additional Information :

Work Environment and Physical Demands 
    Ability to reach crouch kneel stand walk or be on your feet for extended periods of time
    Regularly work in wet hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
    Must be able to frequently lift push or pull up to 50 lbs. individually or with assistance

Job Benefits
This position is categorized as a regular fulltime position eligible for the following benefits
Enrollment dates differ across the various programs.  
    Health Dental and Vision Insurance Programs
    Flexible Spending Account Programs
    Life Insurance Programs
    Paid Time Off Programs
    Paid Leave Programs
    401(k) Savings Plan
    Employee Ski Pass and Dependent Ski Passes 
    Other company perks
 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One Aspen Snowmass Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process please contact Human Resources at.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties responsibilities and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One inclusion equity and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience we embrace and celebrate the unique experiences perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the everevolving world of work. Aspen One strives to foster an environment where our employees feel respected valued and empowered and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Companys benefits and other compensation visit One participates in EVerify.

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