Mortgage Loan Consultant

This is an inoffice position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a remote eligible position.

Mortgage Loan Consultants are tasked with the following critical objectives: The primary purpose of this position is to work with Ents members and potential members to assist them in identifying and securing a mortgage loan that is appropriate for achieving their financial goals including home ownership. The mortgage loan consultant will collect and analyze the members financial information and assess the members financing circumstances to determine which mortgage product might best fit their needs. This includes reviewing competing offers from other mortgage lenders and understanding the positive and negative features of many products. Analyzing mortgage applications and determining all documentation requirements based upon the uniqueness of the property borrowers credit profile employment type and history and/or income source(s) asset portfolio source of down payment and the loan type being requested and the corresponding investor standards. Disclose updated fees and reaudit disclosure forms as necessary. Organizing the borrower(s) and vendors (title companies appraisal management co. HOAs etc. and communicating the requirements of approval. Retrieval and analysis of documentation and compilation of a file to be submitted to mortgage underwriting for Conditional Approval. Providing service to borrowers. This includes problem resolution services which entails negotiating terms and pricing and other activities meeting the definition of a Mortgage Originator. Achieving (in partnership with Mortgage Underwriters Mortgage Closers and other mortgage business units)industry leading NPS scores and industry leading turn times. Achieving compliant and salable mortgage loan production. Serve as a leader in the department. Prepare generate and deliver accurate mortgage loan disclosures and necessary redisclosures within regulatory State and Federal laws and regulations.

Essential Functions

• Prospect and originate complete and accurate residential mortgage loans. Collect disclosures evaluate initial DU findings and collect required underwriting documents to ensure a complete and accurate loan application. Quote rates and fees. Analyze documentation to include assets income DU and employment verification asset statements supporting documents for liabilities appraisal title commitment insurance flood certification government documentation and property eligibility documents serving as the primary contact for the member(s). Order appraisals VOEs VOMs Title Commitments. Evaluate and independently resolve complications that arise related to loan guidelines member requests rework applications regulatory requirements etc. Guide members through entire loan application process. Develop referral networks to locate prospects for loans.
• Setup loan file by ordering all required services from thirdparty vendors such as appraisals VOEs VOMs title commitments flood certificates tax transcripts etc. to meet all required timelines. Update system with accurate closing costs. Manage the member pipeline collecting fees documents reviewing disclosures. Pipeline review for rate lock Reg B HMDA and policy compliance requirements.
• Act as a primary contact for all mortgage disclosure activities.
• Research and maintain an updated knowledge of progressing loan program guidelines. Understand and meet all regulatory guidelines to guarantee loan compliance (i. e. points and fees tests APR QM ATR etc. Continuing education compliance and job knowledge training.
• Perform any additional duties/activities assigned by management such as the phone queue and answering emails. Professionally communicate with members to ensure a positive member experience.
• Prospect originate and process complete and accurate Home Equity Line of Credit loans. Quote products rates and fees. Analyze title documentation credit reports and flood certifications. Collect required underwriting documents to ensure a complete and accurate loan application.
• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures and regulations pertaining to the Bank Secrecy Act.

Qualifications :

This is an inoffice position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a remote eligible position.

Minimum Formal Qualifications for this Position

• Bachelors Degree in Accounting Finance Business Administration or equivalent.
• 4 years combined experience related to consumer or mortgage processing underwriting compliance. Required.
• 2 years mortgage origination / sales experience. Preferred.

Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example a requirement of a bachelors degree in accounting and 2 years of account experience could be substituted for a high school diploma and 6 years of relevant accounting work experience or a masters degree in accounting and 0 years of work experience.

Technical or Specialized Knowledge/Skills:

• Extensive knowledge of all first mortgage products terminology and process flow.
• Extensive knowledge of investor and lending regulations.
• Expert knowledge to analyze member provided documentation (i.e. paystubs credit reports assets tax returns etc. purchase contracts title commitments and recognize potential red flags/fraud.
• Exceptional ability to maintain a win/win focus on coordinating member service and external pressures to create positive outcomes for all interested parties.
• Effective written and verbal communication skills with the ability to match conversation styles to the intended audience.
• Able to provide guidance and constructive feedback to other team members.
• Ability to professionally handle employee loans while maintaining confidentiality at all times.
• Advanced conflict resolution skills.
• Initiative to meet and/or exceed job standards and willingness to take on other tasks that support the goals of the Credit Union.
• Strong mathematical skills.
• Strong problem solving ability.
• Ability to prioritize/manage files and allocate resources.
• Organized detail oriented flexible and able to multi task in an everchanging environment.
• Display positive professional demeanor and work independently with little supervision
• Selfmotivated
• Initiative to meet and/or exceed job standards and willingness to take on other tasks that support the goals of the Credit Union.
• Proficient with the Microsoft Office Suite of tools (Word/Excel/PowerPoint/Outlook).
• Working knowledge of 1st mortgage products that may include Conventional FHAVA construction portfolio investment properties and 2nd homes and investor and lending regulations.
• Knowledge of mortgage processes products pricing documentation requirements
• Ability to analyze all required loan documentation from member or other parties (i.e. paystubs credit reports assets tax returns purchase contracts title commitment etc. and disclosures and recognize potential red flags / fraud.
• Working knowledge of regulations related to mortgage lending including HMDA TRID Fair Lending and Fair Housing.

Certifications Required:

• Able to obtain and maintain a NMLS certification. Required.

Environmental Physical and Psychological Requirements

• Standing Occasionally
• Walking Occasionally
• Sitting Frequently
• Lifting Rarely 40 Lbs)
• Carrying Rarely
• Pushing Rarely
• Pulling Rarely
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Occasionally
• Handling Occasionally
• Grasping Occasionally
• Feeling Occasionally
• Talking Frequently
• Hearing Frequently
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Occasionally
• Noises louder than normal speaking volume Occasionally
• Temperature Changes Rarely
• Atmospheric Conditions Rarely

Additional Information :

This is an inoffice position based out of Ent Credit Union Headquarters in Colorado Springs. This is not a remote eligible position.

The pay range for this position is: $35.94 to $39.68 per Hour (S15

Final compensation for this position will be determined by various factors such as relevant work experience specific skills and competencies education certifications and internal pay equity.

This position is eligible for an incentive plan.

Benefits Summary Sheet

At Ent Credit Union we offer a comprehensive benefits package including:
 

• Health Benefits: Affordable insurance 24/7 doctor access and a nationwide provider network.
• 401(k): 3 automatic contribution after three months plus up to 6 matching.
• Paid Time Off: During your first year enjoy 16 days of paid time off (PTO) plus 9 paid holidays. And it grows from there.
• Volunteer Time Off: Paid time off to give back to the community.
• Education Support: Up to $10000 annually for higher education and assistance for certifications.
• Exclusive Discounts: Significant savings on home car and personal loans.
  
  For more information about our outstanding benefits please visit our careers page at anticipate this position to close on 05/02/2025. Please submit your application at your earliest convenience to be considered.
  
  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  
  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 601.35(c)