Community Advocacy Manager
Community Advocacy Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are looking for a passionate and dynamic Community Advocacy Manager to build and engage a network of advocates within our gaming community. Your mission will be to recruit onboard and maintain strong relationships with influential players who can advocate for our games and help bridge the gap between our development team and the wider player base. You will ensure they have access to the latest updates rewards and exclusive opportunities to enhance their engagement and amplify our games reach.
As a key member of our local Hub Engagement team you will serve as a valuable point of contact between our Creator Social and ComDev teams both Centrally and Locally. reinforcing our players voice to help support both in & out of game retention. Youll engage with the community monitor conversations and build authentic relationships with players.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
Advocacy Program Implementation
- Develop and execute a structured Advocacy Community Program to nurture and grow our core advocate base while attracting and inspiring new fans to join our communities.
- Collaborate with the Community Developer and Global & Local Content Creator Managers to champion advocates needs and enhance player experiences.
- Identify coordinate and deliver opportunities/rewards in Discord focusing on engaging creators and fostering community growth through creative and impactful initiatives.
Community Engagement & Event Management
- Provides delivers & followsup in Discord on Local Opportunities/Rewards: Identify key creator opportunities that can both engage and grow our communities in the most creative and positive ways possible.
- Devise and manage contests & other events and facilitate the fulfillment of prize delivery when necessary.
- Plan organize and execute local events including virtual meetups webinars and live streams to connect with the advocates community.
Advocacy Program Engagement Moderation & Reporting
- Create a positive inclusive environment across various community platforms (e.g. Discord) to ensure all players feel welcome and valued.
- Respond promptly and professionally to advocates inquiries feedback and comments while maintaining a strong pulse on trending topics and key concerns.
- Act as a bridge between the advocates network and internal teams effectively communicating player needs and priorities to enhance overall experiences by proactively assessing advocates sentiment reporting relevant insights trends and metrics to Community Developer and Global Content Creator Manager for continuous improvement in engagement strategies.
1:1 Social Media Engagement
- Community Interaction & Moderation Engage with players across social media (YouTube TikTok Facebook Instagram X etc) and community platforms (e.g. DiscordSteam) moderate discussions and provide customer support redirection.
- Relationship Building & Advocacy Develop active relationships with players identify potential advocates and strengthen connections with influencers and passionate community members.
- Communication & Reporting Relay messaging effectively across channels stimulate discussions and create pulsepoint/weekly reports on community health trends and concerns.
- Live Operations & Support Assist in live events monitor outages manage leaks and provide realtime community updates during critical moments.
- Opportunity & Issue Identification Track emerging player concerns assess community sentiment and relay insights to internal teams to address issues and optimize engagement strategies.
Qualifications :
- Proven experience in a community management role preferred within the entertainment or video gaming industries.
- Ability to develop and maintain collaborative relationships with multiple cross functional teams.
- Previous experience with user moderation and conversation management in a digital/online environment including experience working with Discord and social media management tools.
- Strong understanding of social media services mechanics and trends; especially YouTube Twitch Instagram Twitter/X TikTok and Discord.
- Background as a creative and knowledgeable gamer comfortable with online communities and social media.
- Excellent communication skills required.
- Ability to thrive in a highly dynamic environment working cross functionally with different partners.
- Strong project management skills agility & solution driven mindset.
Additional Information :
Recruitment process
30 minutes : phone call with a Recruiter
60 minutes : interview with the the manager of the Role
60 minutes : interview with two Community Team Managers
Additional Information
Ubisoft offers the same job opportunities to all without any distinction of gender ethnicity religion sexual orientation social status disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our gamers community.
The job reports to Ubisoft Global Publishing team.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
