Customer Relations Lead
Customer Relations Lead
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Salary Not Disclosed
1 Vacancy
Job Description
Sight & Sound is an organization comprised of people with diverse talents coming together as one in Christto tell His story through who we are and what we do. We foster a culture of love for God and love for others trust and teamwork and a collaborative environment in which we get to do our best work every day.
The Customer Relations Lead is responsible for daytoday Contact Center/Box Office operations and for instilling a passion for supreme customer and guest satisfaction within the team.
Essential Duties and Responsibilities:
- Lead Sight & Sounds Core Values and Culture
- Lead Customer Service Representatives in their daily tasks. When necessary professionally address difficult customer situations.
- Responsible for the daytoday tasks within the Contact Center/Box Office which may include tasks such as monitoring queue levelsensuring adherence to schedule quality assurance monitoring various administrative duties and providing a physical presence within the Contact Center/Box Office.
- Create a positive encouraging and collaborative culture within the Customer Relations Team and across all other departments.
- Provide leadership and instill a passion for customer service through 1on1 coaching and training current and future employees.
- Develop team members by identifying strengths and giftings through relationships and 1on1s.
- Ability to lead (or make decisions) in the absence of the Customer Relations Manager.
- Partner across Guests Service departments to ensure an exceptional guest experience.
- Stay current with policy and procedural changes within the Customer Relations Department.
Prerequisites:
- Excellent interpersonal skills contributing to a positive work environment
- Ability to remaincalm and rational under pressure and time demands in a fastpaced environment
- A willingness desire and ability to learn develop train lead and serve
- Demonstrated ability to build relationships with members of the Customer Relations Team as well as multiple other departments
- Strong computer skills
- Demonstrated ability to plan and implement change
- Demonstrated ability to prioritize tasks
- Ability to work a flexible schedule
In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Employment Type
Full-Time
