Bilingual Certification Specialist HSC 1 - NON-PERMANENT - DOH8591
Bilingual Certification Specialist HSC 1 - NON-PERMANENT - DOH8591
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Description
This nonpermanent Health Services Consultant 1 position is anticipated to last 12 months from date of hire.
As a Bilingual Certification Specialist youll play a vital role in providing accurate and timely issuance of Washington State vital records. Your efforts will ensure individuals can access essential documents like birth death marriage and divorce certificates which are critical for obtaining identification enrolling in schools and accessing benefits. Your dedication will directly contribute to the health and wellbeing of the people of Washington State.
Key Responsibilities Include:
- Issuing Vital Records: Process vital records applications evaluate eligibility and maintain accuracy and confidentiality using systems such asWashington Health and Life Events System (WHALES) and CertIMS.
- Ensuring Quality Control: Verify and prepare documents for shipping resolve discrepancies and ensure timely delivery of records.
- Providing Exceptional Customer Service: Address inquiries via phone email and inperson interactions; troubleshoot order issues; and provide clear information about laws and procedures.
- Operational Excellence: Manage payments and cash handling adhere to secure document handling protocols and contribute to process improvement initiatives.
- Emergency Response Role: Support public health emergencies by ensuring continuity in vital records issuance.
Why Join Us
- Impactful Work: Your contributions will have a direct and meaningful effect on the lives of Washington residents ensuring they can access essential documentation for critical life events.
- Collaborative Environment: Be part of a highperforming team that values mutual respect diversity and continuous learning to achieve organizational goals effectively.
- Growth Opportunities: Gain exposure to quality improvement projects legislative implementations and system enhancements while developing your technical and professional skills.
Location & Schedule
This position requires working from our office in Tumwater WA Monday Friday 8am 5pm.
Benefits and Lifestyle
We prioritize your worklife balance and offer one of the most competitive benefits packages nationwide tailored to support your lifestyle. Discover more about Why DOH by visiting.
We are the Washington State Department of Health (DOH)
At DOH we safeguard public health in an everevolving world. Through collaboration with local health jurisdictions and state federal and private partners our programs and services impact every Washingtonian and visitor daily. Were driven by Equity Innovation and Engagement as outlined in ourTransformational Plan for the future of Washington health.
Required Qualifications
Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter resume and/or applicant profile.
- Proficiency in both Spanish and English including speaking writing translating and interpreting.
And experience in the following:
- Two 2 years resolving customer inquiries problems via phone email and interactions in person.
- Navigating updating and researching information using databases.
- Conducting online research using the internet to find and download information.
- Using MS Word to create format and edit documents.
- Using MS Excel to create edit organize and filter spreadsheets.
- Using email such as Microsoft Outlook to write and respond to messages.
PreferredQualifications
- Experience in an administrative data entry or similar role where attention to detail organization and multitasking were essential.
- Experience working in a call center environment.
- Experience working in a high production/volume environment.
- Previous experience working in a government agency.
- Associate degree or higher in business administration or a related field.
APPLICATION DIRECTIONS:
Click Apply and complete the application. Attach your resume and cover letter. In your Applicant Profile include at least three professional references (including a supervisor a peer and someone youve supervised or led if applicable). Please do not include private information such as social security number or year of birth.
Make sure to document your years of experience skills and abilities as listed in the qualifications section of this job posting.
Attach only the following:
- Resume
- Cover letter
- 3 or more professional references if not included in your applicant profile
- DD214 (if applicable)
Conditions of Employment:
This position is covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.
I am prepared with or without accommodation to do the following:
- Work onsite Monday through Friday 8:00 am 5:00 pm from our office in Tumwater.
- Commit to a fulltime 40hour workweek schedule.
- Move equipment weighing up to 25 lbs.
- Communicate through applications such as MS Teams and MS Outlook and by phone while working remotely.
- Adjust my work schedule occasionally to align with business needs which may entail working evenings and weekends.
- Perform my job duties at the designated DOH site location.
- Occasional travel may be necessary sometimes requiring overnight stays or trips out of state.
- Legally drive a vehicle or arrange alternative transportation for state business.
- Engage in emergency response exercises and highpriority assignments as assigned during emergency events.
Veterans Preference: Applicants wishing to claim Veterans Preference must attach a copy of their DD214 (Member 4 copy) NGB 22 or a signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or cover any personally identifiable data such as social security numbers and birth year.
Do not include or attach the following these documents will not be reviewed:
- REMOVE personal photos do not submit any documents containing personal photos
- Transcripts (unless specifically requested in the Application Directions)
- Certifications or Diplomas
- Projects or Portfolios
- Letters of Recommendation
Equity Diversity and Inclusion: We regard diversity as the foundation of our strength recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve.
DOH is an equalopportunity employer. We prohibit discrimination based on race/ethnicity/color creed sex pregnancy age religion national origin marital status the presence or perception of a disability veterans status military status genetic information sexual orientation gender expression or gender identity.
Questions and Accommodations: If you have questions need accommodation in the application or selection process or need information in an alternative format contact Zach Covingtonat . For general DOH recruitment questions email the Talent Acquisition Team at.
Technical Support: Reach out to NEOGOV directly atfor technical support and login issues.
Supplemental Information
Listed salary includes 5 duallanguage assignment pay.
This recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled the candidate pool may be used to fill additional open positions for the next sixty 60 days.
Only applicants who follow the directions and complete the Application Process in full will have their responses reviewed for consideration.
Experience and education selected listed or detailed in the Supplemental Questions must be verifiable on the submitted applicant profile.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
