Referral Coordinator
Referral Coordinator
Posted on :
26-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
26-04-2025
Job Description
Job Details
Newnan Office Newnan GA
Fayetteville Office Fayetteville GA
Full Time
High School or GED
As needed for business requirements.
Patient Facing Clinical
Description
GENERAL SUMMARY OF DUTIES: Responsible for all duties revolving around the office scheduling of patient appointments for procedures followup office visits and ancillary services. Responsible for obtaining accurate documentation of patient information management of physician schedules coordination of referrals from Primary Care physicians and other specialists. Required to be crosstrained in all front office and patient service related functions in order to provide coverage as needed in various duties at office locations across the practice.
REPORTS TO: Practice Manager
RESPONSIBILIITES
Duties include but are not limited to:
Duties include but are not limited to:
- Schedules reschedules and manages cancellations and no shows for patient office visits and procedures
- Maintains and updates current information on physicians schedules and endoscopy block time; schedules patients according to physician availability and preference
- Collects and records accurate patient information according to the UD Documentation Requirements
- Ensures all applicable procedures are scheduled in UD endoscopy suites; coordinates scheduling of procedures in hospital if necessary
- Ensures all applicable ancillary services are scheduled at UD
- Mails/Emails information packets to patients who are new to the practice
- Answers incoming calls in a timely and efficient manner; addresses questions regarding patient appointments and requests for information from referring providers
- Greets onsite patients in a prompt pleasant and helpful manner
- Accurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients if necessary
- Meets or exceeds quality and productivity standards as set by the Practice Manager
- Answers emails and voicemails and returns patient calls in a timely and efficient manner
- Completes requests for information from other UD staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
- Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
- Acts a liaison between the office and referring physician practices and hospitals
- Participates in staff meetings as directed by the Practice Manager
- Participates in marketing activities as directed by the Practice Manager
- Cross trains and performs other office functions including phone triage checkin/checkout scheduling precertification or medical records as directed by the Practice Manager
- Travels to office locations within the Metro area to provide coverage in various front office functions as directed by the Practice Manager and/or Regional Director of Operations
- Any other duties and/or special projects as assigned
REQUIRED EDUCATION SKILLS & EXPERIENCE
High School Diploma or GED required; Certified Medical Assistant preferred. 23 years of specialty clinic experience gastroenterology experience preferred. Bilingual preferred but not required. Staff member must be computer literate and able to operate healthcare system and multiple Microsoft Office applications.
High School Diploma or GED required; Certified Medical Assistant preferred. 23 years of specialty clinic experience gastroenterology experience preferred. Bilingual preferred but not required. Staff member must be computer literate and able to operate healthcare system and multiple Microsoft Office applications.
ADDITIONAL SKILLS AND EXPERIENCE
The Referral Coordinator must be able to:
The Referral Coordinator must be able to:
- Possesses the ability to deal with patients visitors coworkers and physicians with courtesy and respect
- Displays a professional outgoing warm and helpful attitude
- Possesses compassion for dealing with people who are ill and need help
- Plan prioritize and complete multiple tasks as delegated by the Office Manager
- Work under pressure; assess respond and communicate issues in a timely manner
- Communicate clearly with patients and coworkers through the telephone email and inperson
- Interpret and apply clinical and nonclinical policies and procedures
PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS
Requires sitting and standing associated with a normal office environment; travel as business needs require
Requires sitting and standing associated with a normal office environment; travel as business needs require
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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