Seasonal Guest Relations Coordinator
Seasonal Guest Relations Coordinator
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Job Description
About Us:
Gurneys Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique effortlessly elegant experience for our guests.
Job Summary:
The Guest Services Agent delivers exceptional hospitality by assisting guests with a wide range of services and ensuring a seamless experience throughout their stay.
Key Responsibilities:
- Respond to guest inquiries and coordinate arrangements for dining entertainment transportation and other services.
- Maintain accurate records of all arrangements and communications.
- Provide directions to hotel facilities events and local attractions.
- Handle guest packages deliveries mail and messages efficiently.
- Assist guests with outgoing mail messages and packages.
- Address guest complaints professionally and escalate as needed.
- Communicate effectively with the Front Desk and other departments.
- Perform additional tasks as assigned to enhance guest satisfaction.
Qualifications:
- Previous experience in guest services or a similar role preferred.
- Strong communication multitasking and problemsolving abilities; knowledge of property management systems like OPERA is a plus.
- Flexible schedule including weekends evenings and holidays.
- Excellent communication and interpersonal skills.
- Strong multitasking abilities and attention to detail.
- Ability to remain calm and professional in highpressure situations.
- A commitment to delivering exceptional guest experiences.
Physical Requirements:
- Ability to stand walk and move around the front desk and lobby area for extended periods including during busy checkin and checkout times.
- Occasionally lift and carry items up to 2030 pounds such as guest luggage packages or office supplies.
- Frequent bending reaching and twisting to access files supplies and equipment.
- Manual dexterity to handle or operate office equipment including telephones computers and printers.
- Good vision to read screens documents and small print; good hearing to communicate effectively with guests and team members.
- Ability to speak clearly and effectively to convey information to guests team members and other departments.
Pay range and compensation package
- $21.00$22.00 per hour
- Sick Time
- Employee discounts on accommodations dining and spa services.
- Opportunities for professional development and career growth.
Equal Opportunity Employment Statement:
Gurneys Montauk Resort & Seawater Spa is an Equal Opportunity Employer. We do not discriminate based on race color sex sexual orientation gender identity national origin age disability or any other protected status.
We are committed to fair and equitable pay practices and the salary we present for this position is provided in good faith reflecting the expected duties responsibilities and required qualifications.
Required Experience:
IC
Employment Type
Full-Time
