Front House Manager
Front House Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
- Take full charge of daily store operations including floor management customer service onsite issue resolution team deployment and staff training.
- Ensure that all service procedures hygiene protocols and operational standards are strictly implemented to meet or exceed company expectations.
- Continuously monitor team performance provide timely feedback and guidance and ensure team members maintain a high standard of professionalism cleanliness and customer care.
- Compile and present regular reports on store performance including sales customer feedback and operational issues. Conduct daily briefings to align the team and ensure everyone is informed of priorities.
- Take initiative to review and enhance service flows improve staff efficiency and propose practical solutions to boost attendance rate customer satisfaction and store revenue.
- Handle unexpected onsite situations calmly and efficiently ensuring minimal disruption to operations and customer experience.
Requirements
- Minimum 2 years of frontline management experience in the Hotpot chain industry.
- Must have strong ability willing to work handson and actively participate in store operations.
- Strong leadership and team coordination skills able to motivate and lead frontline staff.
- Resultdriven mindset with the ability to solve operational problems onsite.
- Willing to work on a shift basis and during peak business hours.
- Good communication skills proactive working attitude and strong sense of responsibility.
Employment Type
Full Time
