Front Office Manager
Front Office Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Be the Maestro of First Impressions. Lead the Symphony of Service.
At Sofitel Auckland Viaduct Harbour luxury is not just a promiseit is an art form. We invite a visionary Front Office Manager to lead our guest arrival experience with elegance grace and heartfelt hospitality.
In this pivotal role you are more than a manageryou are the curator of the guest journey orchestrating seamless arrivals and departures inspiring your team to deliver intuitive service and elevating every encounter into a Cousu Main moment.
Join us in shaping unforgettable stays where every detail whispers luxury and every gesture reflects French sophistication.
Your Role:
Lead with Presence & Poise:
Guide a diverse team of front office professionals with authenticity and passion creating a culture of belonging and excellence.Craft Bespoke Guest Journeys:
Anticipate needs personalise experiences and delight guestsespecially our VIP and returning patronsthrough warm tailored interactions.Drive Luxury Service Standards:
Champion Sofitels rituals of hospitality including the Candle Ritual and curated guest welcomes ensuring each guests stay is a masterpiece of memory.Inspire Operational Precision:
Manage Front Office Concierge Night Audit and Portering with finesse balancing guest satisfaction with financial performance.Collaborate & Elevate:
Work seamlessly with Housekeeping Food & Beverage and Reservations to maintain a flawless guest journey from lobby to suite.Be the Ambassador of the Sofitel Brand:
Share the art of French hospitalityeffortless elegance heartfelt connection and cultural refinementthrough your leadership and presence.
Your Profile:
Luxury Hotel Experience:
Proven leadership in a 5-star hotel front office environment with an eye for detail and an instinct for anticipating guest desires.Inspirational Leader:
A natural mentor who motivates and empowers creating a team that radiates pride and passion for service.Guest Centric:
A warm intuitive host who transforms transactional moments into emotional connections.Operational Expert:
Confident in financial management reservations systems VIP liaison and guest service technology (Opera Cloud proficiency is a plus).Sofitel Spirit:
You embody LArt de Recevoirthe art of receivingdelivering discreet gracious and bespoke service.
Why Sofitel
At Sofitel Auckland Viaduct Harbour you will:
Lead in an iconic waterfront destination where culture and luxury meet.
Be part of a global luxury network with limitless career opportunities across Accors worldwide portfolio.
Access exclusive perks including worldwide hotel discounts bespoke development programs and leadership mentoring.
Join a team driven by passion refinement and a commitment to creating magnifique experiences.
Become Part of Our Story
If you believe luxury is personal and you are ready to craft the next chapter of your career in a setting where service is an artform we would love to connect.
Apply now to lead the Front Office at Sofitel Auckland Viaduct Harbourwhere every arrival is a new beginning and every farewell leaves a lasting impression.
Qualifications :
- Previous Front Office supervisory experience preferably within a 5 star luxury environment.
- Previous leadership skills in a 5 star setting.
- Coaching skills that can influence positive change
- Passion for high end hospitality with an absolute eye for detail.
- Tertiary education - Hospitality Management or Business Management is a bonus
- A demonstrated ability to build warm relationships and gain trust at all levels.
- Excellent listening and negotiation skills.
- Ability to lead develop and mentor the Front Office team.
- Controlling departmental budget.
- Recruitment selection and training of team members.
- Projects professional image at all times through personal presentation/ interpersonal skills.
- Initiates contacts and establishes rapport easily.
- Organises time and work efficiently.
- Excellent verbal and written communication skills.
- Has the aptitude and willingness to undertake further development with Sofitel.
Additional Information :
- Learn your Way - Access to our Docebo so you can Earn while you Learn!
- Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage Accommodation Worldwide
- Complimentary meals on shift
- Accors Parental Leave Scheme - up to 12 weeks for Primary Carer and up to 2 weeks for Secondary Carer
- Access to our Employee Assistance Program
Remote Work :
No
Employment Type :
Part-time
Employment Type
Part-time
