Night Manager - Front Desk, Full Time

Summary of Responsibilities:
Reporting to the Front Office Manager the Night Manager oversees overnight hotel operations ensuring exceptional guest service and smooth operations. The key responsibilities include but not limited to:

• Provide friendly and proactive service to all guests addressing concerns and maintaining positive relationships.
• Supervise overnight operations including conducting night audits balancing hotel revenue from rooms and food & beverage and ensuring accurate billing.
• Maximize room revenue by managing inventory participating in yield meetings and implementing Revenue Management strategies.
• Lead mentor and support the overnight team ensuring effective communication performance monitoring and staff development.
• Ensure compliance with health safety and emergency protocols serving as part of the Emergency Response Team.
• Oversee the check-in and check-out process particularly managing late arrivals and early departures.
• Address guest concerns promptly and escalate issues to the appropriate teams to ensure a memorable experience.
• Continuously seek and use guest feedback to improve service and resolve issues effectively
• Communicate operational needs and relevant information to the necessary teams through daily briefings emails and meetings.
• Review work schedules manage staffing levels and ensure all areas are properly maintained.
• Establish appropriate par levels for supplies and equipment and complete requisitions to replenish shortages or order additional items as needed.
• Perform night audits and related accounting procedures managing front desk operations and supervising the hotel staff during the overnight shift.
• Monitor front desk activities to ensure compliance with hotel policies regarding rebates billing instructions and discounted rates.
• Ensure cashiering procedures align with accounting policies and standards including managing shortages/overages late charges petty cash adjustments and payment processing.
• Review the previous nights no-shows and ensure accurate billing for such occurrences.
• Assist the Accounting department in investigating disputed charges and contact guests as needed to clarify issues related to front desk procedures.
• Support staff in resolving payment-related issues efficiently.
• Anticipate sold-out situations monitor overbooked rooms and manage the handling of walked guests.
• Perform other duties as assigned

Qualifications :

• Strong passion for delivering exceptional guest service with excellent written and verbal communication leadership and interpersonal skills.
• Highly organized results-oriented and adaptable with the ability to work well under pressure and manage multiple tasks and guest requests.
• Minimum of 2 years of proven Front Office leadership experience; degree or diploma in Hospitality Management is an asset.
• Knowledge of Opera Cloud PMS System and certification in First Aid (or willingness to obtain) is preferred.
• Strong background in guest service and staff training with the ability to work independently and prioritize responsibilities effectively.
• Proficiency in Microsoft Office Suite (Word Excel PowerPoint) in a Windows environment.
• Availability to work overnight shifts on a rotating schedule.

Additional Information :

Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit   what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Full-time