Senior Manager - MICE - International Operations NCR
Senior Manager - MICE - International Operations NCR
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Job Description
Hello
FCM part of FTCGis one of the worlds largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries FCMs flexible technology anticipates and solves client needs supported by experts who provide indepth local knowledge and duty of care as part of the ultimate personalised business travel experience.
As part of the ASXlisted Flight Centre Travel Group FCM delivers the best marketwide rates unique addedvalue benefits and exclusive solutions.
Winner of the Worlds Leading Travel Management Company Award at the WTM for nine consecutive yearsFCM is constantly transforming the business of travel through its empowered and accountable people who deliver 24/7 service and are available online and offline. FCM has won the covetedGreat Place to Work certification for the fourth time! FCM Travel India is one of Indias Top 100 Great Midsize Workplaces 2024 and the Best in Professional Services.
A leader in the travel tech space FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.
We are seeking an experienced and strategic professional to join our dynamic Meetings & Events team as SeniorManager International Operations. This role will be responsible for managing endtoend international MICE projects client relationships and team performance. You will play a critical role in ensuring that all client programs are executed seamlessly within scope and to the highest standard of excellence.
Key Responsibilities
Operational Management
Lead and oversee planning budgeting and flawless of international MICE projects ensuring alignment with client goals and business outcomes.Client Relationship Management
Build and maintain strong trustbased relationships with highprofile clients. Understand client needs preferences and expectations to deliver customized solutions.Vendor & Partner Negotiations
Collaborate and negotiate with global vendors DMCs and service providers to secure the most competitive pricing while maintaining service excellence.Team Leadership & Development
Guide mentor and inspire a team of MICE professionals. Promote a culture of innovation accountability and continuous improvement.Escalation Management
Proactively manage challenges and escalations during project to ensure client satisfaction and operational continuity.Market Trends & Innovation
Analyze market dynamics and competitor activities to introduce enhancements and best practices in MICE service delivery.
Core Competencies
Strong Communication: Clear and effective verbal and written communication skills.
Relationship Building: Ability to establish and nurture internal and external relationships.
Organizational Excellence: Skilled in managing timelines multitasking and prioritizing in a highpressure environment.
Attention to Detail: Precision in reporting and client servicing.
Negotiation Skills: Ability to secure favorable outcomes and resolve operational issues efficiently.
Functional Competencies
MICE Expertise: Strong grasp of international MICE products trends and logistics.
Analytical Thinking: Ability to analyze KPIs budgets and outcomes for informed decisionmaking.
Presentation Skills: Comfort in presenting concepts pitches and reporting to senior stakeholders.
Tech Savvy: Proficiency in Microsoft Office (Excel Word PowerPoint); knowledge of event management tools is an advantage.
Qualifications & Experience
Bachelors degree in Hospitality Business Administration Travel & Tourism or a related field.
Minimum 12 years of progressive experience in MICE operations or corporate event management.
Proven track record in international event delivery client engagement and team leadership.
Experience managing events in multiple geographies is highly preferred.
Work Perks! Whats in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. Its also why we offer some great employee benefits and perks outside of the norm.
You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.
Market Aligned remuneration structure and a highly competitive salary
Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself
Work life Balance: We believe in No Leave No Life So have your own travel adventures with paid annual leave
Great place to work Recognized as a top workplace for 4 consecutive years which is a testimonial of our commitment towards our people
Wellbeing Focus We take care of our employee with comprehensive medical coverage accidental insurance and term insurance for the well being of our people
Paternity Leave:We ensure that you can spend quality time with your growing family
Travel perks: Youll have access to plenty of industry discounts to ensure you continue to broaden your horizons
A career not a job: We believe in our people brightness of future. As a high growth company you will have the opportunity to advance your career in any direction you choose whether that is locally or globally
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering Youll have to experience it to believe it!
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you cant miss in our people or service.
We value you...
Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.
Who we are...
Since our beginning our vision has always been to open up the world for those who want to see.
As a global travel retailer our people come from all different backgrounds and our connections spread to the far reaches of the globe 20 countries and counting! Together we are a family (we call ourselves Flighties).
We offer genuine opportunities for people to grow and evolve. We embrace new experiences we celebrate the wins seize all opportunities and empower all of our people to find their Brightness of Future.
We encourage you to DREAM BIG through collaboration and innovation and make sure you are supported to make incredible ideas a reality. Together we deliver quality innovative solutions that delight our customers and achieve our strategic priorities.
Irreverence. Ownership. Egalitarianism
Required Experience:
Senior Manager
Employment Type
Full-Time
