eCommerce Fulfillment Specialist
eCommerce Fulfillment Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
DUTIES AND RESPONSIBILITIES:
- Ensure consumer orders are fulfilled in a timely manner
- Retrieve and process orders daily from all ecommerce sites at the beginning of the shift and throughout the day
- Validate orders for Restrictions and Fraud
- Allocate and print Pick Lists
- Deliver Pick List to Shipping
- Cancel suspected fraud orders make notes in CRM
- Review Nightly Log of declined credit card payments with Shipping Department to return shipments
- Forward to service to contact customer for valid payment
- Resend shipment if payment is received
- If fraud complete a return credit for the product flag the customer make notes in CRM
- If fraud or nonpayment cancel order on website make notes in CRM
- Regularly check websites for outstanding orders that need to be processed
- Check unshipped orders to ensure the invoice processes
- Reconcile any chargebacks with Accounts Receivable and enter credits
- Enter notes on orders in the CRM or ERP where and when applicable
- Regular review of specials and discounts on websites with marketing teams
- Collaborate with ecommerce teams to improve overall ecommerce operations
- Proofing of websites
- Enduser interface troubleshooting
- Report issues to frontend programmers
- Website data entry
- Daily review of consumer review platforms (ie: Trustpilot Google reviews) respond communicate and elevate when applicable
- Other duties as assigned
- Retrieve and process orders daily from all ecommerce sites at the beginning of the shift and throughout the day
QUALIFICATIONS AND REQUIREMENTS:
- Experience in webbased customer service preferred
- Highly organized with excellent prioritization skills and attention to detail
- Technologically savvyable to leverage computer software and cloudbased applications to more effectively complete tasks
- Proficient in Microsoft Office Products
- A plus if has experience with a customer relationship management (CRM) platform
Required Experience:
Unclear Seniority
Employment Type
Full-Time
