Customer Service Representative
Customer Service Representative
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USD 18 - 24
1 Vacancy
Job Description
Benefits:
- PTO Time
- Flex Schedule
- Get Paid Weekly
- Bonuses
- 401(k) Match @ 4
- Paid Training Educational Allowances/Reimbursement for Fieldrelated Courses
- Blue Cross Blue Shield Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Holidays to Celebrate
- Company Events
Full job description
Do you want to join our growing customerfocused and dare we say fun team
Then we want to talk to you TODAY!
Were a dynamic familyowned business with over 45 years of expertise. Were on a mission to be a great place to work provide industry leading service and continue to grow!
Were the goto experts for plumbing heating cooling and electrical services to keep homes and businesses comfortable all year long. Join us in making every home and business a Customer and MillTown fan. Make this year the first to join the MillTown team.
Essential Duties and Responsibilities*
- Convert incoming customer calls into booked service appointments.
- Deliver call scripts with an authentic cadence; be clear compelling and personable.
- Respond to customer requests resolving issues and promoting the brand.
- Be professional and establish customer rapport encouraging repeat business.
- Participate in training to boost booked calls and practice outbound calling.
- Adhere to the companys plan for resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information.
Desired Skills and Experience
- Proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional followthrough abilities.
- Strong verbal and written communications.
- Ability to build trust and demonstrate empathy.
- Bachelor degree or equivalent is a plus.
- Engaging personality that blends well with a fastpaced goaldriven environment
MillTown Plumbing & Heating Inc. is an equal opportunity employer and does not make hiring decisions based on age race gender religion disability or any other characteristic protected by applicable law.
Job Type: Fulltime
Pay: $18.0024.00/Hour
If you require alternative methods of application or screening you must approach the employer directly to request this as Indeed is not responsible for the employers application process.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The Individual must be able to pass a background check and drug test as well as possess a good driving record
Required Experience:
Unclear Seniority
Employment Type
Full-Time
