Administrative Assistant Buena Park CA

PRIMARY JOB RESPONSIBILITIES:

1 Answers incoming telephone inquiries from Hiossen customers including from dentists and other customer personnel in a prompt and professional manner; handles questions and other requests ensuring excellent customer service.

2 Responds to incoming fax transmissions and emails; transmits fax communications under the direction of Hiossen Sales Management or their designees. Provide product information to customers in response to telephone inquiries.

3 Coordinates and tracks stock and all items stored in the Branch warehouse. Assists Hiossen Sales team in coordinating warehouse and stock records materials and other items as assigned.

4 Processes Product Orders on a daily basis in accordance with Hiossen policies and procedures including pulling stock from warehouse; scanning bar codes and performing related order processing duties in support of Sales team.

5 Registers attendees at AIC seminars (Basic Implant Training) prepares documentation arranging meals and refreshments in conjunction with seminars product and sales related promotional activities and learning seminars.

6 Handles product returns from Hiossen customers including paperwork recordkeeping reports ensuring proper crediting to customer accounts in accordance with Hiossen procedures. Handles processing for unused products.

7 Works collaboratively with Hiossen Finance Department Corporate Headquarter departments Branch and Regional offices

8 Maintains adequate product and technical knowledge of all Hiossen products and related procedures and policies

9 Prepares and submits reports as directed by the Regional Sales Director or Branch Managers

10 Other related administrative duties as assigned or as required

REQUIRED KNOWLEDGE AND SKILLS:

• Must possess and practice excellent customer service skills.
• The ability to read write understand and communicate clearly with employees customers and within Hiossen in order to successfully and effectively complete assigned job responsibilities is required.
• Ability to satisfactorily read interpret prepare reports and other job related information and satisfactorily communicate information within the scope of Administrative Assistants job duties.
• Must possess sufficient aptitude to learn aspects of Hiossen products to accurately and effectively communicate information to Hiossen customers. Required to maintain product knowledge at all times.
• Proficient in use of MS Office (Word Excel & Power Point); Pipeline ERP system and other applicable Hiossen software and systems as required.
• Maintains knowledge of Hiossen bar code system in conjunction with ERP system and other tracking procedures.
• Bilingual in English & Korean preferred.

PHYSICAL DEMANDS:

The position requires continuous use of a computer while sitting. Duties include packing restocking and occasionally lifting and carrying items weighing up to 25 pounds.

EDUCATION AND EXPERIENCE:

High School Diploma required along with at least 2 years of successful experience as an administrative assistant in a sales office environment.

WORK ENVIRONMENT:

The Administrative Assistants works in an office based environment at a designated Branch location. The AA will spend approximately 20 of their time on a daily basis engaged in processing inventory and fulfilling product orders and returns stored in the warehouse.

BENEFITS:

• Hourly Pay: $20 $22/hour
• Medical and Dental insurance
• Vision100 Company sponsored
• Basic Life Insurance and AD&D 100 Company sponsored
• Short Term and Long Term Disability Insurance 100 Company sponsored
• 401(k) plan with a company match up to 5
• PTO 15 days for first year6 days paid vacation9 sick days);20 days for second year)
• Birthday PTO
• 11 Paid Holidays per year