Network Operations Specialist
Network Operations Specialist
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Job Description
This position is based in Woodstock NB. To service the area effectively & efficiently the candidate must be based out of Woodstock NB. By the effective date you are required to willingly relocate to Woodstock NB area or a suitable neighbouring region as agreed upon with your Manager. Failure to comply with this condition may result in disciplinary action up to and including revocation of the offer.
Key responsibilities include:
Maintain and support operation of Fixed Wireless Fibre to the Premise Satellite and IP devices (switches UPS etc.
Provide 3rd level technical support for Tier 2 unresolved technical issues on the phone and through tickets
Act as technical liaison between Engineering Network Operations and Field Operations
Maintain network elements (switches routers backhaul and access points). Perform proactive analysis of network statistics to determine potential fault trends
Handle emergency escalations in a prompt and efficient manner while adhering to procedures templates and ticketing practices
Ensure appropriate standards are adhered to when communicating with customers and cross functional teams
Act as a technical liaison between internal groups and external partners
Monitor network alarms and use logical troubleshooting techniques and tools to determine root cause of failure and proactively apply resources to correct the problem in the most expedient manner
The ideal candidate will possess:
The ideal candidate will possess:
A relevant Diploma/Degree or a combination of practical work experience and education
2 5 years of enterprise IT experience in an enterprise computing environment
Minimum of 2 years experience in the operation of LAN and WAN environment
A broad knowledge of IT and business processes required in support of enterprise application delivery environments
Background in the following technologies will be an asset: SNMP HTTP VLANs Internet security software VoIP databases email and web servers
Previous experience with point to multipoint wireless networks and/or VSAT networks with an ISP would be an asset.
Excellent written and verbal communication skills
As a condition of employment and in order to comply with industry related data security standards this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.
Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.
Company Overview:
Xplore Inc. isCanadas fibre 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a worldclass fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living for today and future generations.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
