Sr Business Analyst II 5852
Sr Business Analyst II 5852
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Salary Not Disclosed
1 Vacancy
Job Description
As Sr. Business Analyst II youll lead business analysis tasks to include: requirements analysis process improvement testing and ServiceNow implementation. You will serve as the bridge between business needs and technical solutions to ensure business values and outcomes are clearly defined and understood.
We know that you cant have great technology services without amazing people. At MetroStar we are obsessed with our people and have led a twodecade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people we live by our mission: A passion for our people. Value for our customers.
If you think you can see yourself delivering our mission and pursuing our goals with us then check out the job description below!
What youll do:
- Work closely with stakeholders to gather document and analyze business and functional requirements for ServiceNow implementations.
- Develop user stories acceptance criteria and backlog items to support agile delivery.
- Analyze existing workflows and identify opportunities for process improvements using ServiceNow modules.
- Collaborate with stakeholders to optimize IT Service Management (ITSM) processes in alignment with business objectives.
- Assist in the configuration and customization of ServiceNow applications including ITSM ITOM CMDB and the Power Platform.
- Support the development of dashboards reports and automation tools using ServiceNow capabilities.
- Create and execute test plans test cases and scripts to validate ServiceNow configurations.
- Ensure data integrity and accuracy through rigorous testing and troubleshooting.
- Act as the primary liaison between the business and technical teams to ensure alignment and delivery of project goals.
- Provide regular project updates and facilitate solution demonstrations for stakeholders.
- Produce and maintain highquality documentation including business process workflows technical specifications and user guides.
What youll need to succeed:
- You have an active Secret security clearance
- Bachelors degree in Computer Science Information Systems or a related field.
- Minimum of 7 years of professional experience as a Business Analyst
- At least 3 years of your business analyst experience is focused on ServiceNow implementations.
- Strong understanding of ServiceNow platform capabilities including ITSM ITOM and CMDB.
- Experience with agile methodologies and tools (e.g. JIRA Azure DevOps).
- Proficiency in process mapping and requirements documentation.
- Knowledge of ServiceNow scripting (e.g. JavaScript Glide API) and dashboard/report creation.
- Familiarity with SQL and data analysis techniques.
- Exceptional communication presentation and stakeholder management skills.
Open Until Filled
If a projected salary range is posted for this position it represents the typical salary range for this position and is just one component of MetroStars total compensation.
Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.
Benefits: All fulltime employees are eligible to participate in our benefits programs:
- Health dental and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO) and holidays
- Parental Leave and dependent care
- Flexible work arrangements
- Professional development opportunities
- Employee assistance and wellness programs
Like we said we are big fans of our people. Thats why we offer a generous benefits package professional growth and valuable time to recharge. Learn more about our company culture code and benefits. Plus check out our accolades.
Commitment to NonDiscrimination
All qualified applicants will receive consideration for employment based on merit and without regard to sex race ethnicity age national origin citizenship religion physical or mental disability medical condition genetic information pregnancy family structure marital status ancestry domestic partner status sexual orientation gender identity or expression veteran or military status status as a protected veteran or any other status protected by applicable federal state local or international law.
What we want you to know:
In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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Required Experience:
Senior IC
Employment Type
Full Time
