Oktopost is revolutionizing the way companies connect with their customers and audiences. We enable B2B marketers fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide Snowflake and Fujitsu are using Oktopost to improve and understand their social presence in order to make better business decisions. We are a global fastpaced and innovative start up with offices in London Ramat Gan and Grand Rapids (MI).
The VP of Account Management is a key leadership position responsible for overseeing a team of account managers and team leads to drive revenue growth client retention and overall client satisfaction. This role requires a strategic and resultsoriented individual with exceptional leadership and communication skills.
Key Responsibilities
Team Leadership: Manage and mentor a team of 2 Team Leads and 11 Account Managers providing guidance coaching and performance feedback.
Revenue Growth: Develop and execute strategies to expand revenue and identify new business opportunities within existing accounts.
Client Retention: Build and maintain strong relationships with key clients ensuring high levels of satisfaction and retention.
Account Management Strategy: Develop and implement account management strategies including territory planning account segmentation and client engagement plans.
Performance Management: Set and track performance metrics for the account management team ensuring targets are met and exceeded.
CrossFunctional Collaboration: Work closely with other departments including Sales Marketing and Product to ensure alignment and support for account management initiatives.
Process Improvement: Continuously evaluate and improve account management processes and tools to enhance efficiency and effectiveness.
Implement the Entrepreneurial Operating System (EOS): Improve business practices and optimize team performance.
Implement Sandler Sales Methodology: Focuses on building relationships and using Sandlers specific tools and techniques for communication and account expansion.
Qualifications
Bachelors Degree in Business or related field; MBA preferred.
10 years of experience in account management or sales 45 years minimum in account management) with at least 5 years in a leadership role.
Proven track record of success in driving revenue growth from existing book of business and client retention.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Strategic thinker with strong analytical and problemsolving skills.
Proficient in CRM and other account management tools.
Key Competencies
Leadership
Communication
Strategic Thinking
Relationship Building
Results Orientation
Problem Solving
Compensation and Benefits
Competitive salary and bonus structure
Comprehensive benefits package including health dental and vision insurance
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