Senior Customer Agent

Intro

MyCamper is the largest sharing platform for campervans and motorhomes in Sweden Norway Finland Denmark and Switzerland. Our mission is to make camping accessible for everyone by making better use of existing resources.

As a Customer Support Agent you are the link between MyCamper and our customers. You are the contact person for all platform and bookingrelated questions. With your proactive empathetic and reliable manner you can quickly find appropriate solutions for all parties.

Tasks

• Manage and resolve customer support cases efficiently ensuring high satisfaction ratings and timely resolution.

• Provide customer support in Nordic languages (especially Swedish) and English through chat email and calls.

• Collaborate with team members to solve complex requests share insights and contribute to a supportive work environment.

• Take ownership of tasks by researching solutions prioritizing workload and proactively addressing challenges.

• Document and translate processes.

Requirements

• Experienced: You have at least 2 years of experience in customer service (more is a plus)

• Great communication skills: Youre able to communicate effectively written and verbally. Theres not much back and forth required. You document clean and thoroughly.

• You communicate on a professional level in English (must) Swedish (must). A further Nordic language is a plus.

• Problem solver: Whatever the issue is you find a way to solve it or you work with the team to solve it. You have a propensity for action.

• Stress resistance: You can handle pressure work on multiple cases in parallel and prioritize continuously.

• Adapt quickly to new tools workflows and processes to improve operational efficiency

• Improvement mindset: you think things through/question processes and come up with practical improvement suggestions

Benefits

• A chance to shape a fastgrowing international scaleup and become part of MyCampers success story

• Contribution to a mission that promotes sharing and sustainability

• Regular international team events in one of our locations

• 4 weeks working from anywhere and 40 home office

• Flat hierarchies in a motivated dynamic and ambitious team across 3 locations (Sweden Switzerland remote)

• 50 discount on camper rentals through MyCamper

• 5000 SEK perks budget per year that can be used for education or personal health

What to Expect

If youre interested please send us your CV and optionally a cover letter in English. Well respond within seven days. If your profile fits the process includes:

• Screening call with the COO

• Interviews with team members

• A paid 2day trial project

• Space for your questionswe want a great mutual fit