Technical Writer
Technical Writer
Posted on :
25-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
This is a remote position.
Technical Documentation (External):
Create comprehensive and clear Texas Student Data System (TSDS) technical documentation
for end users.
Ensure all documents are accurate uptodate and adhere to agency standards and accessibility
requirements
Collaborate closely with the Product Owner team to gather necessary information.
Documents may include but are not limited to simplified promotion logic guides known
software issues software deployment release notes and newsletter updates.
Customer Outreach:
Assist the Product Owner team with outreach to customers during peak TSDS Data Submission
periods.
Document software and data submission issues reported by Education Service Center (ESC)
and Local Education Agency (LEA) customers.
Present outreach findings to the Product Owner team management and division leadership.
Maintain regular communication with customers to understand their needs and concerns.
Best Practice Documentation (Internal):
Research industry best practices for documenting internal processes and procedures for the Jira
application. Analyze current methods to pinpoint areas for improvement.
Propose document and implement these methods to improve the Product Owner team
efficiency and usability for future projects and initiatives.
Train and support team members on the new practices creating internal documentation to
ensure proficiency.
Requirements
8 years Required
Technical Writing: Proven experience in
creating clear concise and comprehensive
technical documentation.
8 years Required
Software Documentation: Familiarity with
documenting software issues release notes
and technical guides
8 years Required Jira: Experience with Jira or similar application
lifecycle management tools
8 years Required Collaboration: Strong ability to work closely
with crossfunctional teams
8 years Required Communication: Excellent communication skills
to effectively work with crossfunctional teams
8 years Required Customer Service: Experience in customer
service with strong communication skills.
8 years Required Attention to Detail: High level of accuracy and
attention to detail in all documentation tasks.
8 years Required Training and Support: Experience in training
other team members.
8 years Preferred Texas Student Data System (TSDS):
Experience working with the TSDS and its data
collections.
Software Engineer
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
