Director Inbound Product Management - People Technology

At ServiceNow we believe the employee experience is at the heart of how work gets done. Were transforming how global enterprises support engage and empower their peopleand were looking for a technically adept strategically minded product leader to help shape whats next. 

As Director of Inbound Product Management supporting Global People youll be responsible for defining the product strategy and technical direction that delivers worldclass experiences for the employees at ServiceNow. This role blends deep product strategy solution architecture and engineering collaboration to create intelligent humancentered experiences at scale. 

What you get to do in this role:

• Own the Product Strategy for Employee Experience: Lead and collaborate with outbound Product Management team on the development and evolution of ServiceNows People Experience product & technical strategy aligning with our mission to create frictionless personalized and impactful employee journeys across the entire lifecyclefrom onboarding to mobility and beyond. 
• Drive the Product Architecture Strategy: Serve as a key technical thought leader partnering closely with solution architects platform and engineering teams to define scalable solution architecture that powers seamless global HR experiences. Ensure alignment with ServiceNows platform vision and multiproduct integration strategies. 
• Infuse AI Into the Employee Experience: Identify and champion AIdriven use cases that meaningfully elevate the employee journey. Collaborate with engineering to bring intelligent capabilitieslike predictive insights virtual agents and automationto life in the flow of work. 
• Bridge Technical Depth with Strategic Impact: Combine your architectural and engineering understanding with a sharp business mindset to prioritize investments shape roadmaps and define the how behind the what. Translate technical complexity into strategic clarity. 
• Lead with a CustomerCentric Mindset: Build deep partnerships with global people stakeholders to understand pain points. Turn feedback and insights into solutions that deliver measurable value and set new industry standards for employee experience. 
• Deliver at Scale: Design solutions that are global configurable and performanceoptimized to meet the needs of employees today and in the future.
• Collaborate CrossFunctionally: Work handinhand with outbound product management UX engineering customer success go to market and executive stakeholders to bring highimpact employee capabilities to marketquickly and sustainably. 

Qualifications :

To be successful in this role you have:

• Technical Product Leadership: 10 years in product management solution architecture or technical consulting for enterprise platforms. Proven experience driving product strategy and architecture at scale. 

• Engineering or Architecture Background: Deep understanding of enterprise software engineering practices and SaaS architecture. Comfortable discussing technical design API frameworks data models security and performance at a detailed level. 

• HR Technology Expertise: Familiarity with modern HR service delivery models employee experience platforms and employeefacing technologies (case management onboarding knowledge hiring talent management mobility portals etc.. 

• AI/Automation Insight: Demonstrated experience designing and deploying AIpowered capabilities within enterprise products especially involving large language models (LLMs) agentic systems and intelligent automation frameworks. Ability to identify meaningful AI use cases in employee workflows and partner with engineering teams to bring them to life through scalable ethical and usercentric design. 

• CustomerFacing Influence: Strong ability to engage with both technical stakeholders and leaders. Adept at translating complex problems into visionary solutionsand aligning executive audiences around the strategy. 

• UserCentered Mindset: Committed to building delightful intuitive experiences for end users. Advocates for employee needs and ensures they are front and center in product design and delivery. 

• DataDriven Decision Making: Proven ability to use data to inform product strategy prioritize roadmaps and measure success. Comfortable working with product analytics experimentation frameworks and employee experience metrics to drive continuous improvement and deliver measurable business outcomes. 

• Excellent Communication & Storytelling: Able to clearly articulate product vision tradeoffs and value across diverse audiencesexecutive technical and customerfacing. 

• Global Perspective: Experience designing or managing products at an enterprise level across multiple geographies and industries.

• Must be able to travel up to 25 globally

JV20

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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