Consultant Client Service BCB
Consultant Client Service BCB
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Job Description
To ensure that customer service requests complaints and queries received are acknowledged understood and efficiently resolved within specified timelines or escalated to the appropriate area (e.g. Commercial/ Public Sector/ Agribusiness/ Africa China Banking clients).
Qualifications :
Type of Qualification: First Degree
Field of Study: Business Commerce
Experience Required
Relationship Banking (Client Coverage)
Business & Commercial Banking
34 years
Experience in customer service/ RMA / call centre environment with exposure to transactional processing and Commercial products.
Additional Information :
Behavioural Competencies:
- Checking Things
- Embracing Change
- Establishing Rapport
- Following Procedures
- Generating Ideas
- Meeting Timescales
- Producing Output
- Pursuing Goals
- Showing Composure
- Taking Action
- Team Working
- Valuing Individuals
Technical Competencies:
- Attitude of Customer Experience
- Banking Process & Procedures
- Client Servicing
- Customer Understanding (Business Banking)
- Mind of Customer Experience
- Product and Services Knowledge
- Telephone Caller Handling
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
