Change and Configuration Analyst
Change and Configuration Analyst
Posted on :
25-04-2025
Employer Active
1 Vacancy
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Job Description
Total IT Experience: 25 years
Relevant Change/Configuration Experience: 23 years
DaytoDay Operation:
For all RFCs impacting the NEC IT Customers
- Assess requests to ensure information provided is relevant and correct.
- Provide support to officers and groups to complete impact assessments.
- Assess Impact Assessments to complete risk assessments.
- Prepare for and assist the Change Manager in hosting CABs and follow up with suitable documentation.
- Maintain a Forward Schedule of Change
- Ensure scheduled outages are recorded.
- Coordinate with external NEC departments when appropriate
- Liaise with Change Owners where appropriate.
- Liaise with Customer Change Managers
- Complete a review of requests to ensure all relevant activities have been completed and documentation/information has been provided.
- Update and action all tasks and approvals assigned to the Change Management group within OLA.
- Be the primary point of reference for questions suggestions and complaints for change & release.
- Analyse records and reports for trends or problems and look at improvements.
- Complete configuration activities to maintain the CMDB.
In addition the Change Analyst may be asked to assist the CST Change Team with projects/changes affecting Managed Accounts when appropriate
Process Responsibilities:
- To maintain improve and operate the Change Management process.
- To liaise with the Change Manager to support the Change processes
Scope:
- The Scope is further defined within the Corporate Change Management document suite.
- The Scope includes changes to all items maintained within the CMDB including but not limited to any Software Hardware Documentation and Services that impact the delivery of CST customers
Logistics:
- Liaise with the support groups within the customer accounts to ensure that the necessary procedures are followed to deliver a seamless Change Management process.
- Ensure communication channels between Change support groups and customers are clear to allow processes to operate effectively.
KPIs:
- Assist the Change Manager with reporting as necessary.
Client Management:
- Provide timely feedback to CSMs and Customer contacts as necessary.
- Manage the internal relationship of other NEC groups and their Customer requirements with regard to Change Management
- Proactively apply best practice across all Accounts.
Qualifications :
Any Graduate
Additional Information :
Good Communication Skills required.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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