Website Support Specialist WordPress
Website Support Specialist WordPress
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AUD 2300 - 2600
1 Vacancy
Job Description
Looking for Filipino (Philippinesbased) candidates
Position: Website Support Specialist (WordPress)
Work hours: 9:00 AM 6:00 PM Brisbane Time
Compensation range: AU$2300 AU$2600/month
At RunRemote our mission is to help connect the toprated remote talent with the worlds best job opportunities. Our key markets and clients are located in the US AUS UK & Canada just to name a few. All of our roles are fulltime and 100 remote cutting out the daily commute and providing toprated talent with the best job opportunities all from the comfort of their home.
About our client
Our client is a Brisbanebased web design and digital marketing agency known for delivering highquality work maintaining strong client relationships and fostering a vibrant team culture. They value collaboration excellence and a sense of fun in everything they do. The management team is approachable supportive and genuinely committed to helping you grow and succeed. Youll be joining a team that truly caresabout the work they do and about each other.
About the role
Our client is looking for a Website Support Specialist(WordPress) to manage and resolve technical issues for client websites. Youll troubleshoot site performance handle WordPressrelated issues manage domain renewals and ensure smooth operation of SEO tools. Strong communication skills are key as youll work directly with clients and internal teams to address issues quickly and proactively. If youre techsavvy organized and clientfocused we want to hear from you!
Responsibilities:
- Website Issue Resolution: Troubleshoot common WordPress issues (site performance broken pages plugin conflicts) monitor website performance and resolve security concerns.
- Domain & Hosting Management: Manage domain renewals troubleshoot DNS issues and ensure website accessibility.
- Digital Marketing & Tracking: Manage Google Analytics Facebook Pixel and other tracking tools ensuring they work properly for clients.
- Client Communication: Communicate updates fixes and issues to clients via email and occasionally calls. Escalate complex problems to developers when needed.
- Internal Collaboration: Work with account managers marketers and developers to resolve client issues and manage 3050 tasks per day escalating when necessary.
- Proactive Maintenance: Regularly check backups monitor WordPress sites and perform plugin updates and minor adjustments to keep websites running smoothly.
Requirements:
- Technical Skills: Strong knowledge of WordPress basic PHP HTML/CSS and domain/DNS management. Familiar with hosting environments and troubleshooting.
- ProblemSolving & Organization: Ability to independently resolve issues stay organized and proactively manage tasks.
- Communication Skills: Clear and concise communication with both internal teams and clients explaining technical issues in a simple manner.
- Experience: Familiar with WordPress DNS hosting and digital marketing tools (Google Analytics Facebook Pixel).
Benefits:
- AU$50 Internet Allowance
- AU$50 HMO allowance
- 20 days Paid Time Off
Employment Type
Full Time
