Global HR Service Delivery Specialist
Global HR Service Delivery Specialist
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Job Description
The Workday Operations team is a key player in the Service Delivery Model for HR in guiding the continued design maintenance and support of HR processes in Workday. As part of a global service delivery platform this team will also collaborate closely with colleagues from other parts of the HR organisation globally.
Key Responsibilities
The key responsibilities of the role include:
- General Workday support (Service Updates & Change requests) for all the countries globally
- Ensure all Workday tasks and events are resolved as per agreed timelines
- Responsible for conducting Audit of Master Data Validation
- Publishing and monitoring analytics of Support Portal (Case Management Tool) & workday Inbox and mailbox
- Act as SPOC for ensuring the first line support is being provided to employees and managers Businesses and HRs globally for their workday related queries
- Manage Workday Homepage Newsletters and various Internal communication channels to connect with all employees managers and Global HR teams
- Ensure to update and maintain Procedures Templates quick guides step by step guides and other training material on SharePoint
- Develop and update Quick Reference Guide (QRC) and for all roles in workday
- Responsible for managing the Operational Dashboard to ensure effective management of Volumes SLA and projects.
- Work on systems development/upgrade/enhancement projects as a team member.
Qualifications :
Key Requirements
The successful candidate should have:
Skills: Written and verbal communication skills detailoriented with strong analytical and problemsolving skills
- Excellent English language skills
- Excellent organisation planning and time management
- Excellent interpersonal and presentational
- Responsible and takes ownership of projects while being inclusive and informative to team members
- Strong attention to detail and ability to follow instructions with high degree of accuracy
- Maintains high standard of data integrity at all times
- Experience in HCM processes
Experience:
- Minimum 3 years operational support experience in HR tools (mandatory HR Workday)
- Familiarity with HR business processes and shared service model
- Ability to work independently and with colleagues located in different geographies
- Strong working knowledge of Microsoft Office: Excel Access Power Point and Word.
Qualifications:
- A bachelors/masters degree from a reputed institute preferably in the area of business management
- Experience at a multinational organisation with exposure to nonIndian working environment is preferred
Additional Information :
Equal Opportunities
At Clifford Chance we understand that our true asset is our people. Inclusion is good for our team and their families our firm and society.
We are committed to treating all employees and applicants fairly and equally regardless of their gender gender identity and expression marital or civil partnership status race colour national or ethnic origin social or economic background disability religious belief sexual orientation or age. This applies to recruitment and selection terms and conditions of employment including pay promotion training transfer and every other aspect of employment.
We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.
Our goal is to deliver an equality of opportunity an equality of aspiration and an equality of experience to everyone who works in our firm.
Find out more about our inclusive culture here.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
