Customer Support Onboarding Associate
Customer Support Onboarding Associate
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Associate Onboarding Consultant Customer Onboarding Support Specialist
Location: Chennai Work Mode: Hybrid
Shift: Night Shift / US Shift 6:30 PM 4:00 AM IST)
Qualification: Bachelors Degree is mandatory
At Toast were building the restaurant platform that helps restaurants adapt take control and get back to doing what they lovegrowing the businesses theyre passionate about.
Bready to make a change
About the Role
As an Onboarding Support team member youll be pivotal in supporting internal productivity goals and ensuring the success of our customers using the Toast platform.
Key Responsibilities
Leverage product knowledge and customer service expertise to support crossfunctional workflows
Meet defined SLAs consistently for assigned tasks
Manage multiple tasks with competing deadlines efficiently
Drive continuous improvement within the onboarding process
Collaborate closely with teammates across local and global teams
Communicate openly to raise concerns and share suggestions
Embrace change and proactively pursue learning opportunities
Manage tools including Zendesk JIRA and Asana
Required Skills & Experience
36 years of experience in a professional customer service environment supporting internal teams
Bachelors degree is mandatory
Strong communication skills (verbal and written)
Experience meeting SLAs in taskdriven environments
Analytical and problemsolving mindset
Proficiency in Google Suite
Fast learner selfstarter and team player
We Are Toasters
At Toast our employees are the secret ingredient. Were committed to diversity equity and inclusion. We proudly reflect the diversity of the restaurant industry and create equitable opportunities for all.
Diversity Equity and Inclusion is Baked into our Recipe for Success
At Toast our employees are our secret ingredientwhen they thrive we restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility. By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters inperson collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally check out: today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact .
Required Experience:
IC
Employment Type
Full Time
