Implementation Manager
Implementation Manager
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Job Description
Banyan Software provides the best permanent home for successful enterprise software companies their employees and customers. We are on a mission to acquire build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years Banyan was named the #1 fastestgrowing private software company in the US on the Inc. 5000 and amongst the top 10 fastestgrowing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.
About the Company:
Our organization is an operating company of Banyan Software. We are a fastgrowing provider of HR and workforce management technology dedicated to delivering modern intuitive solutions that help employers simplify and streamline their people operations. We pride ourselves on pairing robust software with exceptional service and thats where you come in.
Location: London Ontario 23 days a week)
Role Description:
We are seeking a detailoriented and resultsdriven professional to lead the implementation of a growing HR technology platform. This leadership role is responsible for ensuring seamless client onboarding team performance and highquality delivery of our platform solutions.
The Implementation Manager will oversee the client journey postsale ensuring a smooth handoff from Sales and guiding both clients and the internal team through all phases of onboardingfrom discovery to successful launch. This role is instrumental in delivering a worldclass client experience while managing and developing a team of Implementation Specialists.
Key Responsibilities:
Client Onboarding & Program Oversight
Manage the onboarding of key enterprise clients while overseeing the work of Implementation Specialists across a portfolio of accounts.
Ensure a smooth transition from Sales and deliver a highquality onboarding experience that meets client expectations and timelines.
Client Discovery & Enablement
Lead discovery and planning sessions to understand client needs and guide platform configuration accordingly.
Develop and execute training plans that enable clients to fully utilize platform features.
Relationship Management
Cultivate strong longterm relationships with client stakeholders especially for highimpact or complex implementations.
Act as a trusted advisor and strategic partner throughout the onboarding lifecycle.
Platform Configuration & Quality Assurance
Oversee the setup and customization of client environments to align with business needs.
Ensure accuracy and consistency through quality reviews and coaching of the implementation team.
Internal Collaboration
Liaise with crossfunctional teams including Sales Product and Support to ensure alignment and continuous improvement of onboarding processes.
Provide regular updates to leadership on client progress implementation timelines and team performance.
Team Leadership
Mentor and develop Implementation Specialists providing coaching training and performance oversight.
Support issue resolution and escalate as needed to maintain client satisfaction.
Process Improvement & Advocacy
Champion internal process improvements and identify opportunities to enhance the client experience.
Encourage client feedback and drive adoption of new platform features.
Additional Responsibilities
Assist with escalated client concerns chat support and adhoc tasks as needed.
Maintain a culture of excellence efficiency and care across all client interactions.
Required Skills & Competencies
Exceptional communication and client engagement skills
Strong organizational skills with an eye for detail
Confident professional and proactive approach
Technical aptitude and willingness to learn new systems quickly
Problemsolving and troubleshooting abilities
Ability to manage multiple projects and meet deadlines
Discretion in handling confidential and sensitive information
Strong time management and prioritization capabilities
Qualifications
Degree in Human Resources Business Administration or related fieldor equivalent experience
Prior experience managing a team and leading software implementations
Background in clientfacing roles; experience in HR technology is a strong asset
Bilingual in English and French is an advantage
Proficiency in Microsoft Office Suite or related tools
Work Environment
This is a hybrid role with an expectation of 23 days per week onsite.
Flexibility in working hours may occasionally be required to accommodate client needs.
Diversity Equity Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams associates our Operating Companies and the communities we serve. As a collective our goal is to impact lasting change through our actions. Together we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic including race color genetic information creed national origin religion sex affectional or sexual orientation gender identity or expression lawful alien status ancestry age marital status or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit qualifications experience ability and job performance.
Required Experience:
Manager
Employment Type
Full Time
